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Northside Lexus - Service Center

Spring , TX

4.5
505 Reviews

505 Reviews of Northside Lexus - Service Center

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March 22, 2022

Nortside Lexus is a relaxing place to wait while your car is being serviced. The people there are friendly, professional, and efficient. More

by CNFRAME
Recommend Dealer
Yes
Employees Worked With
Bobby Bosley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hamilton Dawes
Mar 23, 2022 -

Northside Lexus responded

It's wonderful to hear we've provided you with a comfortable place to pass the time while we complete your service! We're more than happy to deliver professional and efficient care at Northside Lexus, and we look forward to our next opportunity to do so for you!

March 08, 2022

Ava is a commensurate professional. Very good at customer service and knows her stuff. Definitely the best Lexus Service Dept in Houston. More

by Dr. D Ivan Young
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ava Pierce
Mar 08, 2022 -

Northside Lexus responded

Thank you, Ivan, for leaving Northside Lexus a five-star review! Ava is an asset to our team, so it's lovely that you received outstanding service from her. Drive safe, and thanks again for your business!

March 07, 2022

So excellent, thanks for your services . Have a nice day and I really appreciate your time and your help in doing things that I am so happy for the job is well done in the Lexus dealership. T More

by tmanhd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Northside Lexus responded

What a fantastic review for Northside Lexus! Whenever we see positive feedback from our customers, it means we are working hard and putting our best foot forward. We are lucky to have you as a customer and thank you for taking the time to share with us.

March 03, 2022

Always get great service when we bring our cars into Northside for service. Great people. More

by GBELL14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Matheson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2022 -

Northside Lexus responded

Thank you for continuing to choose Northside Lexus for your service needs! We appreciate your business and we hope to welcome you back again down the road.

February 14, 2022

I am happy with the service. Everyone was pleasant, and helpful with my questions. Thanks More

by ADAIRWILLIAM
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Pat Pendergast
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ava Pierce, Hamilton Dawes
Feb 14, 2022 -

Northside Lexus responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Northside Lexus team. Drive safely, and we hope to see you back again down the road!

January 25, 2022

Service was extraordinary from the moment I walked in and until I left the north side lexus More

by Shervin_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Analy Garcia
Jan 26, 2022 -

Northside Lexus responded

It makes our day to hear that our team gave you such a positive experience from start to finish! Thank you for choosing Northside Lexus and for reviewing our work. We hope to welcome you back in the future!

January 20, 2022

We came to pick up our tags and Service was very quick and very friendly. We had a nice area to wait in. More

by carrigank
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Donielle Gary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2022 -

Northside Lexus responded

It was our pleasure to assist you! Thank you for trusting Northside Lexus with your business, and for sharing a great review of our team. We hope to see you again!

January 05, 2022

Services is very nice and quality fast and easy and flexible with costumers has lots of loaner car for all costumers More

by RICKOUDOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Vario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat Pendergast
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Northside Lexus responded

Thank you for the great feedback! We appreciate your business and are glad to hear that the Northside Lexus team earned your five stars. Drive safely, and we hope to see you back again down the road!

December 20, 2021

I'm very disappointed as I took delivery of my 2021 Lexus 300h Hybrid that was dealer transferred from another dealership and the vehicle was dirty inside and out. I was promised that it would be detailed w More

by jcolburn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don Ansley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Atkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aniekan Edem
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Northside Lexus responded

I am sorry that you're frustrated with the condition of your vehicle. We're always aiming for customer satisfaction, so it's disappointing to hear that we let you down in this case. We would have been grateful for the chance to make you a happy customer, but it sounds like we dropped the ball. I'll use this as an opportunity for improvement, and if there's anything else we can do for you, let us know. Best, Todd Sylvester - Fixed Ops. Dir. - 2815693420

Jan 03, 2022 -

jcolburn responded

I would like to have my vehicle detailed as it should have been done at delivery.

Jan 03, 2022 -

Northside Lexus responded

We would be happy to perform a complete detail on the vehicle. Just contact me to get it set up. Thank You Todd Sylvester 281-569-3420

December 18, 2021

Gudo in service went above and beyond with his customer care! Thank you God for employees like him very understanding and caring about his customers. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto "Guto" Filipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Northside Lexus responded

For you to say that Gudo went "above and beyond" to assist you makes our day. Thank you so much for sharing this feedback and rating Northside Lexus five stars! We truly appreciate your support.

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