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Oakbrook Toyota In Westmont
Westmont, IL
2,167 Reviews
Oakbrook Toyota is part of the Bob Rohrman Auto Group and that is more than just a name hanging on our building. It really means something. It means that we will always treat each customer like the most important person in our facility, and that is because you are the most important person in our facility. Without you we would not have so many dealerships in our network and we wouldn’t have a history that extends back over 40 years. Our staff is not here to sell you cars, we are here to build a relationship with you, and if we can assist you in your car buying or servicing process, then that is all the better.
We do not throw sales pitches at you, because we know what a sales pitch is. A sales pitch is an attempt to sell somebody something that they didn’t want for a price that they were unprepared to pay. Oakbrook Toyota wants to get you exactly what you want in the West Chicago area. We don’t mind hearing the word no, because we know that it just brings us one step closer to finding the vehicle that you will say yes to. The members of our sales staff quickly build relationships with our customers, because customer relationships are very important to us. We do not care if we sell you a car now or a year from now. We want to be there to help you in your automotive journey, and we want you to take that journey on your terms.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,167 reviews
August 27, 2020
I think the dealership is great.The service department is knowledgeable and very helpful in explaining your concerns. Also the location is easy to navigate knowledgeable and very helpful in explaining your concerns. Also the location is easy to navigate More
by RALPHREID
Verified Customer
August 26, 2020
John is an excellent assets to oak brook Toyota. We stopped by the dealership without an appointment for oil change and he helped us get it done. stopped by the dealership without an appointment for oil change and he helped us get it done. More
by sg581
Employees Worked With
August 26, 2020
Nate McGhee & Sam Chacko was great in the service department. Kept me updated with everything Involving my vehicle. Kept his word on when my vehicle would be ready department. Kept me updated with everything Involving my vehicle. Kept his word on when my vehicle would be ready More
by CALVARADO1205
Employees Worked With
August 24, 2020
I had an appointment at 11:00 for an oil change and tire rotation which could take up to 2 hours. After an hour and a half, they said that a wheel alignment was needed. That took at least another hour. W rotation which could take up to 2 hours. After an hour and a half, they said that a wheel alignment was needed. That took at least another hour. When they finally finished, the car was marred with white paint, scratches and noticeable black marks. They were not there when I brought the car in. When I brought this to their attention, they made excuses and only reluctantly cleaned off the marks. I left dissatisfied! More
by annbloese
Employees Worked With
August 24, 2020
Donroy had satisfactory answers to all my questions regarding the vehicle on our test drive and provided sound advice while we were working out the sale. regarding the vehicle on our test drive and provided sound advice while we were working out the sale. More
by MRSEABORG
August 24, 2020
Service was timely and professional. My appointment, drop-off and rental was excellent. Nate, my service advisor was on point and he followed up to advise me of my repairs. drop-off and rental was excellent. Nate, my service advisor was on point and he followed up to advise me of my repairs. More
by salvacionpc
Employees Worked With
August 21, 2020
Service was timely and professional and the waiting area was clean and comfortable. I don’t have anything additional to add except to say that I will return for future service. was clean and comfortable. I don’t have anything additional to add except to say that I will return for future service. More
by WMS641
Employees Worked With
Allen Sizemore
August 21, 2020
Have you ever lost something that you loved? Well I did when I visited Oakbrook Toyota. My visit at this dealership was so many things; disheartening, discouraging, disappointing, and down right infuriatin when I visited Oakbrook Toyota. My visit at this dealership was so many things; disheartening, discouraging, disappointing, and down right infuriating. On Tuesday, my dad called about a specific car with a specific VIN number. He was told that the car was there and that I can make an appointment to take a look. When I saw the price and the pictures of this car, I knew I didn’t have to look. I was ready to buy. With my checkbook in hand, I called Wednesday morning and made an appointment with Melanie to come that same day for that exact car and she assured me it was still there. When I got there after an hour drive, a salesman that was not Melanie said the car was gone! It was sold yesterday! The day before I called to make an appointment! My heart dropped down to my butt. I was livid. The salesman then lamely tried the bait and switch scam technique to sell me another car but I had no interest. I thought, “This place doesn’t deserve my money!” Melanie finally came out of her hiding spot to apologize but the damage was done. Why didn’t she tell me the car was gone when I made the appointment?! Why didn’t she let me know?! The worst part is that when I tell this story to others, they don’t act too surprised. Apparently dealerships are known to jerk people around like this... More
by angiep
Employees Worked With
Melanie Raygoza
August 21, 2020
The dealership was very clean and the staff was professional. There was a nice waiting area for me and the oil change was done on time for a great price. I'm very happy to be using Oakbrook Toyota professional. There was a nice waiting area for me and the oil change was done on time for a great price. I'm very happy to be using Oakbrook Toyota in Westmont! Keep up the great work! More
by Scott E
Employees Worked With
August 20, 2020
I am very pleased with the service you recently performed on both my 2006 RAV4 and then my 2010 RAV4 vehicles. Your service writers do an excellent job of keeping me alerted to the maintenance needs for my v on both my 2006 RAV4 and then my 2010 RAV4 vehicles. Your service writers do an excellent job of keeping me alerted to the maintenance needs for my vehicles. Your mechanics performed the work quickly. They must have done a good job because to-date both vehicles are running just fine. More
by DGPREUSS
