Ocean Cadillac

Pat was a helping, knowledgeable and intune with my expectations. Her energy and upbeat attitude helped to make the purchase go smoother than expected. expectations. Her energy and upbeat attitude helped to make the purchase go smoother than expected. More

Great people willing to help you and give you the best option will recommend it option will recommend it More

Barbara is the best. She handles everything with a smile and is always honest and provides an accurate estimate as to how long it will take to have the work completed. While both the dealership and I have and is always honest and provides an accurate estimate as to how long it will take to have the work completed. While both the dealership and I have changed locations and the dealership is no longer a few minutes away for me, I continue to come here for service because they do an excellent job. More

Service was excellent my car was delivery on time , car was very clean Andy Hernández manager was very very friendly thank you Mr Hernandez was very clean Andy Hernández manager was very very friendly thank you Mr Hernandez More

Very professional and nice seller this guy never give Very professional and nice seller this guy never give you a NO as an answer, always very polite, respectful and professional, my experience was gre Very professional and nice seller this guy never give you a NO as an answer, always very polite, respectful and professional, my experience was great, I would highly recommend this dealer and his team to other buyer. More

In this Time where It is very difficult to find a new car,I was very happy to find the CT5 I was searching on the website of Ocean Cadillac Miami. I found the car on internet yesterday at 11:30AM.I call car,I was very happy to find the CT5 I was searching on the website of Ocean Cadillac Miami. I found the car on internet yesterday at 11:30AM.I call them to check if this car was available. They told me They just receive It.So immediatly They give me an appointment for 3PM,time I ask for and I have a test drive with Maurizio,very nice and competent seller.Then Robert the manager very sympathetic ,proposed me a good deal for trading my 2006 Cadillac DTS and buying the new CT5 .And at 7PM I drove It to return to my house.That means that Ocean Cadillac is à very efficient team.All the team members the seller,the financial,the manager were competent and very helpful.I feel in confidence with them.They take time to take care of me .They answered all my questions .Honestly this team is different from the others and I recommend it . More

It was good but nobody call me from there so I couldn’t tell them if they check a noise I told the driver I was hearing in the car !! I had to call to see how my car was going several times and never rec tell them if they check a noise I told the driver I was hearing in the car !! I had to call to see how my car was going several times and never received a phone call More

This was a wonderful experience!!!! Thank you so much David Dill, Cenevy, and Mike from Finance….my wife loved her new car like always we will be back. David Dill, Cenevy, and Mike from Finance….my wife loved her new car like always we will be back. More

Ocean Cadillac is the absolute worst dealership EVER and I regret getting my car here and taking it there for service. If I could give them ZERO stars I would. They do not communicate and are not profession I regret getting my car here and taking it there for service. If I could give them ZERO stars I would. They do not communicate and are not professionals at all. Be aware when you take your car there. In July, when scheduling my first maintenance I communicated that there were two other issues with the car. The leather on the dashboard was rolling up and the automatic windshield wipers never worked. You would think the NEW car you got less than 7 months ago would not have these types of issues. They picked up the car on July 8th and returned it the same day. I did not receive a call-in regarding the two issues; however, when the driver was dropping off the car I asked, and he let me know that most likely parts were being ordered and someone would reach out once received. From July 8th until October 18th (Three Months), I CALLED SEVERAL TIMES, and I mean I called a lot. Each time I was told either the part would arrive the following week and I would receive a call, or someone would call me back. I NEVER RECEIVED ANY CALLS. While speaking (one of the time) with Eddie in parts, I explained how upset I was that I keep hearing the same thing. I asked to speak with a manager, and he REFUSED. He said a truck was coming in today and he would call me back a 4pm If the part was not there, he would give me the information to talk to a manager, He never called. On October 18th spoke with Randy in parts, who seems shocked I WAITED 3 MONTHS FOR PARTS and was able to get Eric my “service manager” to call and schedule pick-up. On October 19th they picked up the car and returned it on October 22nd. Upon inspecting the returned vehicle, the driver side door WAS RETUNED WITH DAMAGE which was not there when they picked up the car. The company does have a policy for liability proposes and documents via a recording walking around of the car before and after drop offs. The pick-up video did NOT show any damage; however, the drop off video could not be found, how convenient. On 11/3, They picked up the car and provided a loner or complementary car. The Loner car had a FROG inside (alive) and I found it while I was driving, I thought I was going to die! Called on 11/8 to check the status on the car and was told all the service advisers were busy; however, someone would call me back, received no call back. 11/9 spoke with Eric, the car should be ready on 11/10. 11/10, Spoke with Eric the car is not ready it needs a clear coat which is a two-step process so if not Thursday then for sure Friday, received no call. I kept calling each day and was told someone would call me back and never receiving a call or it would be ready tomorrow. 11/17, Eric called at 2:30pm to let me know the car was ready for drop-off. The car was retuned UNWASHED and VERY VERY DIRTY. I could not see passed the dust to check the work and the floor mat on the drive side were covered in dirt and mud. Also there was a scratch that looks like they tried to touch it up and did a very poor job … I am exhausted from having to deal with Ocean Cadillac. More

Excellent Customer Service!!!!Very thorough Excellent Customer Service!!!! Very thorough process. Thank you to John Losada and Michael For all of your assistance. Excellent Customer Service!!!! Very thorough process. Thank you to John Losada and Michael For all of your assistance. More