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Orem Toyota
Orem, UT
7,714 Reviews
Where we're bending over backwards to be your Utah car dealership of choice.
If you are in the market for a new Toyota our friendly and knowledgeable staff is committed to making sure you drive away happy.
As a leading Utah car dealership, Orem Toyota sets the standard in providing excellent and reliable vehicles at our best possible prices. We understand that your new car is an investment, and we strive to meet or exceed your expectations every time you come to see us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 7,714 reviews
April 13, 2023
I have been happy overall with this dealership. My last visit for a tire rotation and inspection took longer than the expected wait of 1 1/2 hours or less. It took closer to almost 2 hours. I norma My last visit for a tire rotation and inspection took longer than the expected wait of 1 1/2 hours or less. It took closer to almost 2 hours. I normally work with a different service advisor, but he was professional and helpful. More
by Gdog
Verified CustomerEmployees Worked With
Jose Mendoza
April 10, 2023
Staffs are nice even after we bought a car. They cared us for our needs. They cared us for our needs. More
by WHOCHAN
April 10, 2023
I wish I could say as a first time buyer that it was a great experience. But it was actually really awful and I was truly so disappointed and upset with the whole team at Brent brown. I am telling everyon great experience. But it was actually really awful and I was truly so disappointed and upset with the whole team at Brent brown. I am telling everyone I know not to go to them because they will regret working with such difficult, dishonest, scammy sales people. Many that I’ve talked to about this experience agreed that when they went to Brent brown in Orem they felt awful and scammed as well. Each person we worked with was worst than the last and we deeply regret choosing this dealership with these people. STAY AWAY! More
by katiemisabell
Employees Worked With
Other Employees :
Larry Terry, Kelly Christensen
April 10, 2023
Buying process was good salesman was fairly courteous and answered most questions finance was rough left with questions and no documentation on certain things which I feel should be documented. Follow ups af answered most questions finance was rough left with questions and no documentation on certain things which I feel should be documented. Follow ups after purchase have been awful can’t get responses back after being told they would contact me. More
by tatemotley88
April 09, 2023
*** NEW UPDATE: PLEASE READ While I was helped by Sydney Terry in attempts to alleviate my negative experience with the 4runner I leased by Bob Sanders previous, I have continued to have had a terrib Sydney Terry in attempts to alleviate my negative experience with the 4runner I leased by Bob Sanders previous, I have continued to have had a terrible experience with the 4Runner I got, the maintenance department and not treated fairly. I continue to look back and still feel taken advantage of. I still have negative feelings about the situation I was left upside down in, not to mention the mental stress and literal sickness I felt at the time. I truly hope they will make this finally right as I look into making a new vehicle purchase. If not, I will go with Karl Malone for all future purchases and will continue to encourage everyone to as well. I will keep you posted in the near future on whether they will truly make this right and equitable and how my experience goes with Karl Malone. If you do decide to purchase here, please stay away from Bob Sanders, Nate Casper, and Kelly Christiansen. I highly encourage you to first talk to Sydney Terry, as she is the only one who truly tried to help me. Please reach out and I will tell you more about my experience. ----------------------------------------------------------------- Previous review: "The Brent Brown Sales Management team led by Kelly Christensen and Brett Hansen is incredibly misleading, deceptive and far from truthful. They certainly do not "bend over backwards" for their customers and care more about the (dirty) money they make rather than keeping people as life long customers. I've gone through ALL avenues to make things honest and right and they have (in person) made it clear that is not what they are interested in. I've spend hours going up the "chain of command" only to end discussion with the Sales Management team and an unhelpful (unrepresented) customer service rep- Karyn Clement. They refuse to let me speak with any upper management- specifically, Larry Terry. I was first misinformed, misguided, and misled by a grandfatherly, and honest appearing salesman- Bob Sanders then finalized the rotten deal with Nate Casper. They have lost any benefit of doubt. They are friendly and seemingly good, but it is a facade." More
by Whistleblower
Employees Worked With
Other Employees :
Larry Terry, Kelly Christensen, Sydney Terry
April 08, 2023
I was sold a warranty on my Jeep at the time I purchased that was “bumper to bumper”. First fix was a speed sensor and didn’t work. Took it back and another diagnosis and the warranty was not honored beca that was “bumper to bumper”. First fix was a speed sensor and didn’t work. Took it back and another diagnosis and the warranty was not honored because in didn’t cover corrosion in a ABS connector plug??? How can that be? 1.5 weeks later and still not fixed and I brought it home and did it myself. No corrosion in the plug but rather a broken retainer clip. Can’t recommend. More
by CANDAHALL
Employees Worked With
April 08, 2023
They need to keep the customer better informed during the service and let them know as soon as it is complete service and let them know as soon as it is complete More
by DRINNAN1
Employees Worked With
April 08, 2023
Tom was very nice and didn’t mind talking off topic about random topics while we were in talks about the various cars I was looking at. And after I went through the process of buying said car, he even helped random topics while we were in talks about the various cars I was looking at. And after I went through the process of buying said car, he even helped me with printing my insurance out and making sure everything was alright before I left the dealership More
by Nathan
Employees Worked With
April 08, 2023
GREAT PLACE TO DO BUSINESS, NEVER UNSAITSFIED WITH WORK THAT IS DONE. WOULD RECOMEND THEM FOR ANY SERVICE NEEDS. THAT IS DONE. WOULD RECOMEND THEM FOR ANY SERVICE NEEDS. More
by brentp0
Employees Worked With
Other Employees :
Brandon Wilson, Jose Mendoza, Josh Boswell
April 08, 2023
Excellent sales staff and financial staff. Friendly and efficient. Brock was very personable and friendly. It was obvious that he cared about us. Friendly and efficient. Brock was very personable and friendly. It was obvious that he cared about us. More
by TEDWARDS8
