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Otto Cadillac
Albany, NY
2,159 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,159 reviews
July 02, 2022
Car looked like it was readied for resale. Very pleased with the detail service. Thanks. Very pleased with the detail service. Thanks. More
by mickdermott
Verified Customer
July 01, 2022
As soon as you drive into the bay you’re greeted instantly and professionally, they know exactly why you’re there and most of your information is already written up, they tell you to have a seat in instantly and professionally, they know exactly why you’re there and most of your information is already written up, they tell you to have a seat in the lounge and ask you if there’s anything they can get you. Everything in the lounge and in the show room is spotless, including the bathrooms. You’re kept updated as to the status of your vehicle and when the vehicle is ready to check out is seamless quick. Bill is the best, make sure you pay him well. When we drove out my wife said the only reason she comes here is because of Bill. I said it’s because of Bill and the great service that we get there. More
by Sam
Employees Worked With
June 30, 2022
Jeff, the sales manager or consultant whatever, tried to sell me warranty after warranty that wasn’t needed, and after I put my deposit down with the fabulous salesman Dan, Jeff called and harassed me after sell me warranty after warranty that wasn’t needed, and after I put my deposit down with the fabulous salesman Dan, Jeff called and harassed me after saying they needed the deposit still and that it never went through!! I had the statement on my card and told them too bad if they can’t find their money I’m not giving them any more! More
by Newk13$
June 30, 2022
The Otto service team always gets me in at a time that’s convenient for me. Bill always makes sure to go out of his way to say hello. No matter how long it's been since ai was there last, Declan stops to ch convenient for me. Bill always makes sure to go out of his way to say hello. No matter how long it's been since ai was there last, Declan stops to chat and catch up to talk about cars and what nee things Cadillac has since I was there last. It’s a great sales move on his part but also keeps me engaged with the brand. More
by rpkinley
June 30, 2022
Employees are amazing Only problem I had bought new car had to come home from pick up and clean it Had it Simonized couple months later thought it would have been detailed also Had to clean all windows. had to come home from pick up and clean it Had it Simonized couple months later thought it would have been detailed also Had to clean all windows. More
by wbarb89
June 30, 2022
We received nothing short of a 5-star service. Dan, our salesman, was patient and answered all our questions. There was no pressure to sell. Jeff and Ian were also very helpful. Nelson explai Dan, our salesman, was patient and answered all our questions. There was no pressure to sell. Jeff and Ian were also very helpful. Nelson explained the different features of the car and was extremely patient. Otto Cadillac is truly a first-class dealership! More
by fpredmore
June 29, 2022
I was told me $1500 for repair. Hour later, possibly $10,000. Slow return call. Had to switch service employee. Told $4,900 plus taxr. Total $5,800. Andrew really got over on me. Hour later, possibly $10,000. Slow return call. Had to switch service employee. Told $4,900 plus taxr. Total $5,800. Andrew really got over on me. More
by iverymarlon
June 28, 2022
From now on, I will always seek a second opinion for any proposed mechanical needs. proposed mechanical needs. More
by WLUNDGREN3
Employees Worked With
June 27, 2022
They staff were efficient and courteous. We did not have to wait and was attended to promptly We did not have to wait and was attended to promptly More
by korishahosein
June 25, 2022
Great service. Awesome experience. First class all the way. They exceeded my expectations every step of the way. Awesome experience. First class all the way. They exceeded my expectations every step of the way. More
by dhostig
