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Otto Cadillac
Albany, NY
2,135 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,135 reviews
April 25, 2025
Bill, the service manager was incredibly helpful and understanding of the need to take extra special care of my late son’s 2016 ATS that was purchased at Otto Cadillac. He went above and beyond to deal understanding of the need to take extra special care of my late son’s 2016 ATS that was purchased at Otto Cadillac. He went above and beyond to deal with the warranty company that my son purchased his extended warranty through and made sure everything was covered and that the two repairs and even one that I was not aware was needed were completed professionally and timely. More
by casemgr817
Verified CustomerEmployees Worked With
April 25, 2025
Over the top customer service. Everyone at the dealership was polite, friendly and attentive. Will recommend Otto to friends. Everyone at the dealership was polite, friendly and attentive. Will recommend Otto to friends. More
by amoconnell49
April 25, 2025
Extremely professional and courteous. Treated like a VIP Comfortable waiting area, service quality and nice clean wash Treated like a VIP Comfortable waiting area, service quality and nice clean wash More
by kgritzuk
April 25, 2025
Everyone is slways very polite and welcoming. Make you feel like family. Details, value, and confidence in work done. Make you feel like family. Details, value, and confidence in work done. More
by 518nissan
April 24, 2025
From the very start of stepping foot on the property, my wife and I were treated with kindness and respect. We were not pushed into any direction regarding to buy or not to buy a vehicle. The respectful nat wife and I were treated with kindness and respect. We were not pushed into any direction regarding to buy or not to buy a vehicle. The respectful nature continued throughout every employee we came in contact with. More
by Nysp960
April 24, 2025
Fantastic sales crew and staff that made my buying experience top notch! Otto Cadillac lives up to its outstanding reputation ! experience top notch! Otto Cadillac lives up to its outstanding reputation ! More
by tmb3345
April 24, 2025
Service rep. Amber was very courteous, knowledgeable and accommodating. She kept me up to date on the progress of the work being done on my car. I can always depe Amber was very courteous, knowledgeable and accommodating. She kept me up to date on the progress of the work being done on my car. I can always depend on Otto to provide the best quality of maintenance for my car. It was also nice to have a very clean car to drive home. More
by Terry Powell
Employees Worked With
April 22, 2025
I have been going to Otto for service for many years. They are great to work with. They are great to work with. More
by na13
April 22, 2025
When I make a call from my cue the screen locks and I still have to restart my phone still have to restart my phone More
by Nycat06
