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Otto Cadillac
Albany, NY
2,577 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,577 reviews
March 18, 2026
Otto has always done the job well, and always done the 'right thing'. This is my second Otto Cadillac and I'm very happy. (Other dealership - not so much. Beautiful vehicle but terrible experience.) Otto 'right thing'. This is my second Otto Cadillac and I'm very happy. (Other dealership - not so much. Beautiful vehicle but terrible experience.) Otto has got a great service team with Amber and Bill! More
by mmsrygley
Verified Customer
March 17, 2026
Pleasure to do business, got me in and out real quick due to a trip. to a trip. More
by alexakeleman
Employees Worked With
March 17, 2026
Would not recommend Otto Cadillac. My car was dropped off in November for what I was told was a 5 day repair. It ended up being over 3 months due too back ordered parts. I asked se My car was dropped off in November for what I was told was a 5 day repair. It ended up being over 3 months due too back ordered parts. I asked several times for a loaner car and was told there was none available and there really wasn't anything they could do for me. After the repair was complete I was told there was still nothing that could be done for me. Once I escalated the situation directly through Cadillac I found out I could have got reimbursed for a rental vehicle the entire time of the repair! After 3 months of catching rides and borrowing vehicles I could have had a car the entire time! Never ever communicated that with me through the dealership. They took an issue that could have been solved immediately and dragged it out for three months without caring at all. Will not go back. More
by kamannjr0317
Employees Worked With
March 16, 2026
Very knowledgeable and explained everything to where you can understand. Very nice people to deal with can understand. Very nice people to deal with More
by pwfa2
Employees Worked With
March 14, 2026
Otto Cadillac is a great place to buy a car. Honest good people that treat customers with respect and courtesy. The service department is top notch, and wonderful people. Hardly any waiting and Honest good people that treat customers with respect and courtesy. The service department is top notch, and wonderful people. Hardly any waiting and things get done right. Thanks Otto Cadillac. More
by hcalabrese
Employees Worked With
March 14, 2026
Otto Cadillac is a great place to buy a car. Honest good people that treat customers with respect and courtesy. The service department is top notch, and wonderful people. Hardly any waiting and Honest good people that treat customers with respect and courtesy. The service department is top notch, and wonderful people. Hardly any waiting and things get done right. Thanks Otto Cadillac. More
by hcalabrese
Employees Worked With
March 13, 2026
The booking an appointment, customer was excellent. However, the cost for the oil change w/ filter, engine filter, cabin filter and tire rotation, was unreasonable. I will be taking my service elsewher However, the cost for the oil change w/ filter, engine filter, cabin filter and tire rotation, was unreasonable. I will be taking my service elsewhere, going forward. More
by Blmoore0325
March 12, 2026
Upfront with the price and didn't push for me to get anything else Very friendly anything else Very friendly More
by Frankdarlingjr
March 12, 2026
Beautiful Dealership everybody was very friendly salesman. Mike very professional. I’m very happy with my new Cadillac. salesman. Mike very professional. I’m very happy with my new Cadillac. More
by edwardbrose123
March 12, 2026
No issues. I got my first service on my XT6. Done earlier than I thought. I got my first service on my XT6. Done earlier than I thought. More
by dlabunsk
