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Otto Cadillac

Albany, NY

4.7
1,734 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 1,734 reviews

October 27, 2023

I have been dealing with Otto for years and working with Steve Le Mon and Bill Mc Lean who are the greatest gentlemen I have ever dealt with. They have gone above and beyond for me for years. i couldn't b More

by ROZZ360
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Mc Lean
October 27, 2023

Service Department is always so helpful. Everyone is so nice and are all very knowledgeable More

by MIKED10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2023

Went in for what I thought was just my first oil change and left with the oil changed, the tires rotated, fluids topped off and they washed my car too in less than an hour!! Awesome service, thank you! More

by TJM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2023

My experience with Otto Cadillac dealership has been a very good one. I’ve used Otto Cadillac dealership for many years. The salesman, Mike Caccese is very knowledgeable and patient with his customers. He More

by Patton728
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2023

I had a door looked at they broke taking it apart came back to repaired and it was broken again it a day More

by petcssdy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Otto Cadillac responded

Hello and thank you for taking the time to write this review. I'm sorry to hear that this situation happened. We have tried to reach out to you but have been unsuccessful in our attempts. Please give Amber a call at 518-869-5000 so we can get your vehicle squared away for you as soon as possible. Thank you for your time. If you would like to reach out to me directly please call or email me. My contact information is below. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

October 22, 2023

For over 20 years I have purchased and serviced my vehicles at Otto and have never been disappointed. Sales staff have always been very good and Bill McLean in service is excellent!!! More

by HEIDORNBJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2023

I have purchased my last three vehicles from Otto Cadillac and am always very satisfied. More

by Kmaher1of4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2023

Excellent dealership to work with! I contacted a few dealerships and Otto was the only dealership willing to work with me via email. All other dealerships wanted me to come in first an More

by jasonsciartilli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean MacWhinnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2023

This is my first Cadillac and the sales person I had along with the service department were all top of the line. I definitely have been recommending the Otto dealership to friends and family. More

by christinatsalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
October 17, 2023

New upgrades easy Service, very personal and nice amenities. Booking appointments are seamless! Flexible with adjusting scheduling More

by MrA.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
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