Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Otto Cadillac
Albany, NY
2,196 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,196 reviews
September 30, 2024
They have embraced the age of technology. Their use of their computer programming is exceptional. Continual updates when my car is being serviced is well appreciated and free coffee doesn't h Their use of their computer programming is exceptional. Continual updates when my car is being serviced is well appreciated and free coffee doesn't hurt a bit! Lol More
by rmoorelhnrc
Verified CustomerEmployees Worked With
September 29, 2024
The Otto team exceeds my expectations each time. They are the most kindest, genuine and knowledgeable individuals around. They are the most kindest, genuine and knowledgeable individuals around. More
by Jessica Mitchell
September 28, 2024
Great friends. Nice relaxing waiting area. Needs either a pool table, video games, or pinball tables. Nice relaxing waiting area. Needs either a pool table, video games, or pinball tables. More
by Stephen Smith
September 27, 2024
I've purchased 2 vehicles from Otto and it's been a positive experience both times. The staff is friendly and professional! positive experience both times. The staff is friendly and professional! More
by brookesmom519
Employees Worked With
September 24, 2024
As always Otto is an excellent example of how a customer should be treated. They are profession, friendly and extremely knowledgeable about us as customers and what we need from a vehicle service point of should be treated. They are profession, friendly and extremely knowledgeable about us as customers and what we need from a vehicle service point of view. We choose Otto originally in an effort to find a dealership that valued us as well as one that we could rely on to take the worry out of car ownership/maintenance. We have been with them for 4 years now and could not be more pleased with our relationship across the spectrum from sales to service. More
by paulot.truchard
September 23, 2024
Very good service Done quickly and well Service adviser was great and everything was fine was great and everything was fine More
by SCOOP1990
Employees Worked With
September 21, 2024
Service was great, communication was lacking a little. I was told the car was finished via text but that was after someone told me on the phone the part wouldn't be in for a few days. When I picked the ca I was told the car was finished via text but that was after someone told me on the phone the part wouldn't be in for a few days. When I picked the car up it was supposed to be on the side of the building cleaned and ready to go, but it was in the back corner of the lot still dirty. More
by Weidman01@aol.com
Employees Worked With
September 21, 2024
Bill is great at taking care of the problem the first time around and making it easier to deal with the problems time around and making it easier to deal with the problems More
by dntexp58
September 20, 2024
I have been with Otto and two great gentlemen for years. Bill Mclean and Steve LeMon. They have treated me like family’s I have recommended these professional men to my friends . I have ever had a pro Bill Mclean and Steve LeMon. They have treated me like family’s I have recommended these professional men to my friends . I have ever had a problem or have been dissuaded any time with Otto. Your deck to Make Bill service manager. Was a perfect match for everyone. Thank you Ridemary More
by ROZZ360
September 20, 2024
I love my dealership, it's very comfortable. Bill McClean, in sales, is the best. I've dealt with him for years and love him. Bill McClean, in sales, is the best. I've dealt with him for years and love him. More
by drhelenruth
