Back

Otto Cadillac

Albany, NY

4.7
1,734 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
Contact Dealership

1769 Central Ave

Albany, NY

12205

Directions

By Type

Showing 1,734 reviews

October 08, 2023

The buying process was as simple as simple gets. They had what we wanted and sold it to us for a fair price. Would buy from the again. More

by George Smith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean MacWhinnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2023

Whatever I asked for was done work was satisfactory a little pricy but at least it gets done More

by iftikhar-butt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2023

Excellent service as well as customer service 👏 👍 👌 😀 🙌 Thank Mr. McLean. Service price a bit to high More

by joyce.williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2023

We bought our 1989 Sedan DeVille from Otto and still have it . We don’t drive it much it’s still a beautiful car in great shape. Never been in a body shop Thank you for looking after it for us More

by I don’t have a screen name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2023

Every time that I go to have our vehicle serviced at Otto Cadillac, I always feel appreciated as a customer. More

by MCARLSON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2023

I would recommend dealer to friends & family & look forward to purchasing another vehicle in the future The man that delivered car to me was also very nice & extremely professional. More

by GUILFOILPA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2023

This is a top team and really known GM Cadillac. I have had responsive care in the past and I am sure it will continue. More

by cv91745
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared helped immensely and Jim was efficient
October 05, 2023

Problem diagnosed and fixed while I waited. Took a little over and hour. Easy-peasy. More

by Oldpopsie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2023

Thank you for all the help especially Bill for all the help at the RMV. More

by pawjdw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2023

While changing spark plugs the mechanic broke a part, and then they charged me to replace it. More

by janetlorri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Young
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Otto Cadillac responded

Janet, Hello and thank you for taking the time out of your day to submit this review. I am sorry to hear that we made a mistake and incorrectly charged you for a part that was broken in the process. We have ben trying to call you to get this corrected. Please call me at 518-869-5000 at your earliest convenience. Thank you for your time, Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

...
37
...