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Otto Cadillac
Albany, NY
1,691 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,691 reviews
September 11, 2023
Otto has been great, I appreciate their attention, I would however recommend setting a customer up with a loaner that matches their need and not giving them a EV when they live in an area that does not would however recommend setting a customer up with a loaner that matches their need and not giving them a EV when they live in an area that does not support non Tesla type EV’s. I had a terrible experience with the loaner and had to have it plugged into my electric for a day and a half after spending many hours trying to charge it the first night I had it. Very frustrating, and was forced as a loaner. Albany area customers are probably fine, western ma is very much different. I was also given very limited directions on how to be successful and could have almost been stuck someplace overnight and would have had to rent a hotel room had I actually not altered my plans for work that day. More
by kurtemoe
Verified Customer
Helpful September 10, 2023
Amber provides the best customer service. Always friendly, smiling, and accommodating. A true asset to the Service Department and should be recognized. Thanks Amber for getting my Saturn Sky Always friendly, smiling, and accommodating. A true asset to the Service Department and should be recognized. Thanks Amber for getting my Saturn Sky Redline the service it needed around my working schedule. Paul Somers More
by psomers
September 10, 2023
happy to have right part this time? other then it was great car waqs reddy as told? other then it was great car waqs reddy as told? More
by indian40
Employees Worked With
September 08, 2023
Very good service and very nice and my suv was done so quick too ! Definately recommend quick too ! Definately recommend More
by Lisa Hastings
Employees Worked With
September 08, 2023
As always, the staff was great and professional. Happy to be a part of the OTTO family. Happy to be a part of the OTTO family. More
by waltertmosley
Employees Worked With
September 08, 2023
Very accommodating, taking care of business and is greatly appreciated. There is never a problem when I drive my vehicle in to the dealership. greatly appreciated. There is never a problem when I drive my vehicle in to the dealership. More
by Joe@tri-cityroofinginc.com
September 07, 2023
Always make you feel welcome and like they have known you for a long time.Service is timely. for a long time.Service is timely. More
by ellawcollins
Employees Worked With
September 07, 2023
Good service did not take to long comfortable seating area courteous staff and friendly will be. Back area courteous staff and friendly will be. Back More
by jrobilot
Employees Worked With
September 07, 2023
Always professional Billy and Dan are the best in the business Happy with their service business Happy with their service More
by Heidi
September 07, 2023
Excellent service very professional and did a thorough service on my Escalade will definitely be back again.Thank you. service on my Escalade will definitely be back again.Thank you. More
by amandajaynefustok
Employees Worked With
