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Otto Cadillac
Albany, NY
2,197 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,197 reviews
August 09, 2024
Brought my vehicle in for a check engine light. They diagnosed the issue and had it repaired in no time. Nice work. They diagnosed the issue and had it repaired in no time. Nice work. More
by Butterbean
Verified CustomerEmployees Worked With
August 08, 2024
Service department good job as always. Took care of everything promptly. Check out by phone convenient. Took care of everything promptly. Check out by phone convenient. More
by JDAVIDABRAHAM268
August 08, 2024
Very helpful, friendly, courteous, willing to assist with any questions I had. Great customer service! any questions I had. Great customer service! More
by jshea459
August 07, 2024
I was blown away by the excellent customer service I received at Otto Cadillac! Amber was so kind and prompt with all the info I needed, and she fully explained everything regarding the service being received at Otto Cadillac! Amber was so kind and prompt with all the info I needed, and she fully explained everything regarding the service being done to my vehicle. The waiting area was clean and comfortable as well. I will be back!!!!! More
by saderrick
Employees Worked With
August 06, 2024
Dan is fantastic to work with. The finance man put in a lot of leg work to get me what I wanted, a suboptimal candidate in most aspects. And Brett showed me how everything in the c The finance man put in a lot of leg work to get me what I wanted, a suboptimal candidate in most aspects. And Brett showed me how everything in the car works as it is my first time owning a Cadillac. It was the least stressful experience I’ve ever had and I highly, highly recommend! More
by Meg
August 06, 2024
Wonderful experience. Everyone is very courteous and respectful. The dealership is very clean and the receptionist was also very courteous. Everyone is very courteous and respectful. The dealership is very clean and the receptionist was also very courteous. More
by fnancy1
August 05, 2024
Exceptional experience. Declan was so knowledgeable, responsive, and helpful. He quickly helped me find and get the exact car that I wanted. He helped me through some spe Declan was so knowledgeable, responsive, and helpful. He quickly helped me find and get the exact car that I wanted. He helped me through some specific asks as I was buying from out of state. I strongly recommend Otto and Declan specifically, whether you live in NY or out of state. Thank you from very happy customer! More
by David T
Employees Worked With
August 05, 2024
The staff always make sure the customer gets taken care of.From making the appointment thru the service visit, the staff does an outstanding job. of.From making the appointment thru the service visit, the staff does an outstanding job. More
by JAMA724
August 05, 2024
The staff is always professional. The dealership is attractive and what I expect from a luxury car brand. The dealership is attractive and what I expect from a luxury car brand. More
by CHESTERWBROWN
August 05, 2024
Great experience with wonderful sales department. We will come back again. Thank you for the wonderful experience We will come back again. Thank you for the wonderful experience More
by lorsammons
