Otto Cadillac
Albany, NY
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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The service department personnel were very courteous and promptly started work on trying to find the root of the problem. promptly started work on trying to find the root of the problem. More
Dealership is great. Staff are great and professional! It’s always clean, quick, and a pleasure! Staff are great and professional! It’s always clean, quick, and a pleasure! More
Amber was very attentive to my requests as a first time customer at Otto. I appreciated her willingness to listen to my questions and convey my requests to your mechanic. customer at Otto. I appreciated her willingness to listen to my questions and convey my requests to your mechanic. More
Had a very pleasant buying expeirience at Otto. There was no stress,and no pressure during the entire process. All staff we were in contact with were friendly,personable. and professional. If you There was no stress,and no pressure during the entire process. All staff we were in contact with were friendly,personable. and professional. If your looking in the albany area stop in,you won't be disappointed. More
Very courteous and friendly employees. Treated with respect and service taken care of in a timely manner. Treated with respect and service taken care of in a timely manner. More
This is the third Cadillac that I have purchased from Otto. One of the main reasons that I continue to buy from this dealership is the personalized customer service that I receive. I am very happy with m Otto. One of the main reasons that I continue to buy from this dealership is the personalized customer service that I receive. I am very happy with my salesperson, Mike Caccese. Jarred Rossi was very patient explaining all of the tech in the vehicle. More
Very polite and quick service. Vehicle was brought in immediately and vacuumed and washed. after service. Vehicle was brought in immediately and vacuumed and washed. after service. More
Service department is friendly, cooperative and very good listeners. The problem is that GM parts take an ungodly amount of time to get to the shop. This is VERY UNACCEPTABLE and NOT the fault of the servic listeners. The problem is that GM parts take an ungodly amount of time to get to the shop. This is VERY UNACCEPTABLE and NOT the fault of the service department employees. We are very disappointed with this situation. More
The service staff always provides friendly excellent service. They explain the work required. They keep you informed on the status of the completion of the work. They know how to treat a customer. service. They explain the work required. They keep you informed on the status of the completion of the work. They know how to treat a customer. More
Service department is first class. They always take great care of my needs. I usually have Billy handle my needs. I have never been disappointed. The service department is why my ne They always take great care of my needs. I usually have Billy handle my needs. I have never been disappointed. The service department is why my next Cadillac will be from Otto. More