I can't stop smiling. I bought a Mini this weekend from Brook at Otto's Mini. He is the best salesperson east of the Mississippi. He is SO 'The Man'. I've lusted after Mini's for years and finally got one. I can die now.
Otto's Mini wins the prize for the best sales department (Brook, Holly - she gave me a toy car that looked like mine, and Michele, whose desk has the same personality as me. Go in, you'll see what I mean). The atmosphere is just so cool....the staff can wear T-shirts to work. Talk about approachability. I vow to only buy future cars from this staff. We are a family of many Hondas, and we now know we are Mini people.
This car is so much fun. Surprisingly, I thought the car would be lightweight; not the case at all. I was amazed by the weight of the doors alone. This is a substantial car. Brook showed us all of the bells and whistles, and there are tons of them. This car is the best car on the road...I've had expensive cars, sports, convertibles, etc. on down...this beats them all.
I can't stop talking about my new Mini or my experience at Otto's. Brook and the gang are testament that nice people do exist and make you feel like part of a family. There was no selling going on here - it was like meeting really cool people who happened to be there to help you in way. Brook's demeanor will fit any customer - he is calm, collected, listening skills are off-the-chart, has so much fun doing what he does, and I know when I stop in to say hi (how many people will stop back to where they bought their car to say hi? Exactly.)he and his work buds will welcome me back with open arms.
I feel the need to bring my friends and family to meet them because it was the most fun experience I've had in my life buying a car. Whoever designed the showroom deserves an award. Just go by, stop in, say hello to Brook, Holly, or Michele. You will adore them, as I do. They will have me and anyone who will listen as customers for life.
In a crappy economy, meeting crapier people who could care less about the service or product they offer, Brook and the gang gave the performance of their life. And they weren't acting.