Pacific BMW

Good salesperson as James did a good job. The rest of the sales team I don’t know. The rest of the sales team I don’t know. More

Deceptive practices. They provided me with an absolute, final price with the sales tax of CA (10.25%) included prior to my flight out there. After I flew out to the dea They provided me with an absolute, final price with the sales tax of CA (10.25%) included prior to my flight out there. After I flew out to the dealership from out of state, they changed that total price (supposedly based on my address in NV). Then after I reasoning with them, they reduced the total price of the vehicle to reflect the correct quoted amount over the telephone. By the time we were signing the contract, they rushed me out the door as it was almost 9pm and I had a long road trip ahead of me that they kept reminding me of. As we were signing the deal, I asked Lucy how exactly he changed the del, and she told me that he simply reduced the total sales amount for me to reflect the quoted price. What she failed to tell me, was that they increased the interest rate of the loan from 6.65% to0 7.25%. When I called the next day, they claimed that they went over this and that I should have paid attention to the deal. It is a matter of principalities. I can afford for them to lie and steal a little more money that the deal, but their evil ways will bring them a bad future. These are all deceptive people who should be avoided at all cost. It is in their best interest to change their evil ways, for the path of the evil doer does not end well.... More

One of The best car dealers. Highly recommend to everyone. Nelly was amazing. And thank you again. Highly recommend to everyone. Nelly was amazing. And thank you again. More

Exceptional service and seamless process Thank you so much for helping me through all of this. much for helping me through all of this. More

AMIE IS EXELLENT ADVISER! SHE RUTURS MY CALL VERY FAST AND SHE IS ALSO VERY KIND. SHE RUTURS MY CALL VERY FAST AND SHE IS ALSO VERY KIND. More

Vanessa was most helpful in scheduling my appointment and arranging a loaner while service was performed. arranging a loaner while service was performed. More

This was my car's first service. Check in was smooth, on time, and very polite. They were nice enough to arrange a ride for me over to the Americana on Brand so I wouldn't have to Check in was smooth, on time, and very polite. They were nice enough to arrange a ride for me over to the Americana on Brand so I wouldn't have to wait 3 hours at the dealer. The car was ready when they said it would be and looked clean & shiny from the wash. No charge since it was still under the service warranty. More

Benjamin was great, very courteous and professional. He kept me informed about the repairs and needed maintenance recommendations for my vehicle. My vehicle was ready much soon than expected which was a He kept me informed about the repairs and needed maintenance recommendations for my vehicle. My vehicle was ready much soon than expected which was a very pleasant surprise. My car was washed and ready for pick up when I arrived. One of my best dealerships experiences I had. Thank you Ben! More

Simple oil change took 3 hours to complete, and I had the first appointment time available. There was a piece of trash left in between the center console and the driver seat. The car wash was generally OK, first appointment time available. There was a piece of trash left in between the center console and the driver seat. The car wash was generally OK, but water spots left on my mirrors. More

My only complaint with Pacific BMW was that it took over 20 minutes for them to retrieve my car when I arrive to pick it up. I was told they were understaffed. 20 minutes for them to retrieve my car when I arrive to pick it up. I was told they were understaffed. More