Palm Chevrolet - Service Center

Took 2 hours for an oil change. Then technician noted marks on body that I cannot locate. Seems like trying to drum up unnecessary business. Then technician noted marks on body that I cannot locate. Seems like trying to drum up unnecessary business. More

You should stand behind your product. and its value. Not caring says nothing for GM and its value. Not caring says nothing for GM More

Was a fast service appointment and good service. Craig did a good job communicating with us. Craig did a good job communicating with us. More

Our car was taken care of quickly. We are happy with the repairs made by Palm. We are happy with the repairs made by Palm. More

Communication is definetly up to a level I feel comfortable with for future business and will go to another dealership in future comfortable with for future business and will go to another dealership in future More

Always pleased with body shop at palm chevy. Kept me informed and truck looked great. Very pleasant girls in the office. Kept me informed and truck looked great. Very pleasant girls in the office. More

My salesperson (Neil) was very nice and accommodating. Everything was going smoothly UNTIL I started asking technical questions about the GM certified vehicle program as advertised on their website. It se Everything was going smoothly UNTIL I started asking technical questions about the GM certified vehicle program as advertised on their website. It seems to me as if Neil was told by management to just shut up and put me in the finance office. I really don’t think Neil was part of the nonsense. But unfortunately, the good guys pay for the bad guys.Soon as I got into the finance office I was hit with the fact that I needed to pay an additional $1600 if I wanted the vehicle to be certified through GM. That is a bunch of xx because the vehicle was listed as a GM certified preowned on their website and it was actually listed on the Carfax as well. Obviously, I busted out of the finance office as I was not going to fall for that trap. On my way out of the dealership, (Scott) manager stopped me and gave me a lame explanation that because I had negotiated the price of the vehicle, they could not sell it to me certified. What a bunch of crock! Everybody negotiates the price of a vehicle. They never mentioned that to drop $1500 on their listed sale price they would have to decertify the vehicle and I would have to pay $1600 to get it recertified. Then Scott starts talking nonsense about the fact that all their GM used cars are pre-certified. That’s all a bunch of xx as well. Horrible tactics being used by old dogs in this business at this dealership. Ultimately, I was told that if I paid an additional $400 I would be able to take delivery of the vehicle GM certified. I sucked it up and paid the $400. This review would have been completely positive if they wouldn’t have pulled that stunt on me. Both the manager and the finance guy were in Kahoots to “Scrooge” me out of extra money that day. Crooked old school tactics. I highly recommend not purchasing from this dealership. Guy in finance uses very aggressive old-school sales tactics. I buy a lot of cars, this was the most aggressive finance department I’ve dealt with in about seven years!!!!!! Guy seemed like a cool person, but those tactics are outrageous 🙀😂. Stay away from this dealership at all cost. Not worth the games. If you read this and decide to swim against the current 🤪, good luck! You’ll find out the hard way. I definitely urge older folks to stay away and not fall into this dealerships aggressive and abusive tactics. Just not good! I also purchased some all weather mats in the parts department. Very nice guy, but the dealership charges 3% additional on top of what you’re already getting ripped off for if you use a credit card to pay. Total thieves and xxxxx. This place is a joke. More

Excellent service department. Scott took care of everything and the work was completed on time. Scott took care of everything and the work was completed on time. More

Friendly, very efficient. They bring their “A” game with every experience. This is a very well ran dealership. They bring their “A” game with every experience. This is a very well ran dealership. More

Bobbiesue was awesome! She got me checked in as soon as she finished up with the previous customer, texted me updates to keep me informed during the entire process, and mad She got me checked in as soon as she finished up with the previous customer, texted me updates to keep me informed during the entire process, and made sure I knew I was free to contact her at any point if I had a question. Not to mention my car was done within only about an hour, so shoutout to the workers who performed the servicing as well! More