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Palmer Dodge Chrysler Jeep Ram
Roswell, GA
8,014 Reviews
Palmer Dodge Chrysler Jeep Ram has been in business for over 19 years. We recently acquired the Chrysler Jeep franchise and can now fully service all your Chrysler brand needs. We are a family owned business that operates out of one store in Roswell, Ga. We pride ourselves on outstanding customer service. We are one of the top sellers of Vipers and other SRT vehicles in the country and are well versed in all makes and models. Thank you for taking your time to read about us and hope that we can better serve you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,014 reviews
June 23, 2026
I was treated respectfully, my issue was addressed quickly and the loaner I was provided was clean and well maintained. I was pleased across the board! quickly and the loaner I was provided was clean and well maintained. I was pleased across the board! More
by lwbush0
Verified Customer
June 23, 2026
My highly subjective rating of this dealership is I’ll never go there again. I took my truck in to have a BTSI (part that prevents the shifter from moving unless your foot is on the brake). I dropped th never go there again. I took my truck in to have a BTSI (part that prevents the shifter from moving unless your foot is on the brake). I dropped the car off in the morning around 10:30. The service writer said they needed to hold my truck overnight, okay, no big deal. I get a call from service writer at 12:30 informing me the part will take 3-4 days to arrive. Okay, no problem. I’ll pick my truck up today, call me when you have the part and I’ll bring the truck back. I needed to help a family member move so I needed my truck. I get another call around 2:45 and the service writer says the repairs are complete and my truck is ready to be picked up. Okay, that’s weird but okay. I feel like the service writer was dishonest about getting the part in time. I go that evening to pick up my car and they’re charging me $1200 for the repair. The BTSI part is $99 on MOPAR website. The charges included is a TPMS charge of around $600, a repair I never asked for and we never talked about. A repair I never authorized and a repair that wasn’t needed. My personal opinion is I’ll never go here again, and god help you if you get Kimberly as a service writer. More
by Matt Antonion
Employees Worked With
June 21, 2026
The experience at Palmer Dodge was exceptional. Adam was a great sales consultant who listened to my needs and didn’t waste any time in finding the perfect match. Adam was a great sales consultant who listened to my needs and didn’t waste any time in finding the perfect match. More
by jdaugh60
Employees Worked With
Adam Marcus
June 21, 2026
Excellent communication and got the price I was looking for! A little late on delivery but if that’s all that’s wrong, I’m satisfied! for! A little late on delivery but if that’s all that’s wrong, I’m satisfied! More
by timvigus
June 21, 2026
Very nice people their and service was great their. And they worked with us every step of buying it. And they worked with us every step of buying it. More
by mlsams27
June 15, 2026
Everyone I spoke with was very friendly and knowledgeable in the vehicles they were selling. There was always answers to questions and the purchasing of the truck was simple. in the vehicles they were selling. There was always answers to questions and the purchasing of the truck was simple. More
by ryan
June 15, 2026
Austin was, without question, the worst part of this entire experience. His communication was terrible. Calls went unanswered, messages were ignored, and I constantly had to chase him down for update entire experience. His communication was terrible. Calls went unanswered, messages were ignored, and I constantly had to chase him down for updates. At several points, it felt like getting a response from him was harder than buying the actual vehicle. The most frustrating part is that I specifically told Austin I have an 8-month-old and a 2-year-old and asked one simple question before purchasing the vehicle remotely: does it smell like smoke? I was assured it did not. The car arrived and, within seconds of opening the door, multiple people commented on the smoke smell. There is no other way to say it—I told him I had two small children and he sold me an ashtray on wheels. Thankfully, Chris, his sales manager, stepped in and actually got things done. Chris was responsive, professional, and followed through when Austin would not. If Chris hadn’t gotten involved, I genuinely don’t know where this situation would stand today. Thomas in finance was excellent. Transparent, efficient, knowledgeable, and a pleasure to work with. He was easily the best part of the entire transaction. If this review were based solely on Austin, it would be one star. Chris and Thomas are the reason it’s higher. More
by LC
June 12, 2026
They were great. The only problem there was with the vehicle was with the owner (me) still learning how to use the new truck. The service reps were nice and didn’t The only problem there was with the vehicle was with the owner (me) still learning how to use the new truck. The service reps were nice and didn’t make fun of me! More
by danieljacobsen37
Employees Worked With
Peyton and Kimberly
June 11, 2026
Here we go again. .... Yes its a five star review for Hiram and the Service Team. .... Yes its a five star review for Hiram and the Service Team. More
by dinodiaz8
June 11, 2026
Bowen was very respectfully and responsive. Answered all questions and concerns that I had throughout the whole process. Answered all questions and concerns that I had throughout the whole process. More
by sabian.taylor
