Palmer Dodge Chrysler Jeep Ram

I went to Palmer a month after another dealer ordered parts. They got my parts back in 3 days and was out the door before the other even got their inventory. parts. They got my parts back in 3 days and was out the door before the other even got their inventory. More

Need better customer service . The delivery of purchase was unsatisfactory could be better to customer was unsatisfactory could be better to customer More

The oil service and tire rotation went fine, no issues. When I asked for help regarding my navigation system that worked until the same dealership updated my Uconnect firmware for me (they said it needed When I asked for help regarding my navigation system that worked until the same dealership updated my Uconnect firmware for me (they said it needed to be done) , Winston immediately told me that it would cost $165 to update the software and potentially more if the radio unit had to be replaced. I was shocked that what I had thought was a simple firmware fix had now become my problem and a potentially expensive one at that. He said he didn’t know what happened at my last service - in spite of the fact that I explained that the dealership would have a service record of my last visit. He didn’t even check - he just gave me the FCA service number on a business card. I’m short it felt as if Winston did the minimum thing required to get me out of the service office so that I was someone else’s problem. When I did contact FCA I was told my issue required only a simple UcConnect software update and the customer service rep (Leo) told me how to effect the update. He had called the dealership and they had given him bad info. I had anticipated that this would happen when I asked Winston to write down what I needed to tell FCA customer support yesterday, but he declined). I told Winston directly that I thought he was wrong about his proposed remedy and he made no effort to look at my vehicle service history - he just passed me along to FCA customer support. His lack of effort is why I only rated this service as 3/5 stars. More

Great experience..Saleman Thomas Jackson was great very helpful friendly nice place to buy from helpful friendly nice place to buy from More

Muy buen servicio los vendedores de lo mejor y el inventario de lo mejor de lo mejor inventario de lo mejor de lo mejor More

Excellent service!! Luis was so efficient and nice. He had my jeep back to excellent condition!! Thank you. had my jeep back to excellent condition!! Thank you. More

Always quick to get the customer serviced. They don't over sell before they fix your problem. Great group of people to work with. over sell before they fix your problem. Great group of people to work with. More

Roberto was true to his word; he had my vehicle ready the day he originally projected day he originally projected More

My service advisor Luis Torres is fantastic. Super nice guy, knowledgeable and will likely make me want to be an ongoing Jeep owner. I hope they recognize him for a job well done. guy, knowledgeable and will likely make me want to be an ongoing Jeep owner. I hope they recognize him for a job well done. More

Great service and speedy return. Very thorough and detail. Kept me well informed with each step. detail. Kept me well informed with each step. More