Parks Ford Lincoln of Gainesville

Service is good. Just takes longer time than we expected. Initially I was told it would be done within one hour, but my husband waited around 3 hours. Just takes longer time than we expected. Initially I was told it would be done within one hour, but my husband waited around 3 hours. More

I've had good and bad experiences with the Service department but lately they've been great. Ari was super department but lately they've been great. Ari was super More

Had my car for 3 days without letting me know the issue lack of communication lack of communication More

This was by far the worst experience I’ve ever had at a dealership service department. One reason being is that they refuse to give me a loaner car for their duration that my car was there, they also did a dealership service department. One reason being is that they refuse to give me a loaner car for their duration that my car was there, they also did a horrible job communicating with me when my car will be repaired. They also gave me hassle about my warranty replacement, saying that they’re not gonna value my warranty the next time this happens to my vehicle, they usually have a guy that you can text at any time to communicate about your vehicle. That guy just did not respond to me hardly ever. And then one of the servant department managers a lady. She told me that she was going to get onto one of her staff members for scheduling me a 4 o’clock appointment for my vehicle to be looked at and she proceeded to cancel that appointment without scheduling me another appointment I had to call back three days later only to find out my car wasn’t scheduled to be looked at after that ““ supervisor cancel that. I do want to leave one good thing, though Gerald he’s a manager in the service department. That guy is great. He did go out of his way to accommodate me and I will say that. More

Bill, in the service department was great to work with. My car was taken care of in a timely manner. My car was taken care of in a timely manner. More

The service technician Devon was very respectful and helpful. I plan on coming back for all my car maintenance needs because of how well I was treated. helpful. I plan on coming back for all my car maintenance needs because of how well I was treated. More

People were friendly, and the service was provided quickly. They did not push me to invest in anything that I didn’t need either. I appreciated that! quickly. They did not push me to invest in anything that I didn’t need either. I appreciated that! More

My service experience was prompt, easy, and very reasonably priced, but Ari was the best part of my experience - he's always a pleasure to work with and makes everything go so smoothly! reasonably priced, but Ari was the best part of my experience - he's always a pleasure to work with and makes everything go so smoothly! More

Mr. Stoufer is simply the best service writer I've ever had, period. Knowledgeable, courteous, friendly, helpful -- just the whole package. had, period. Knowledgeable, courteous, friendly, helpful -- just the whole package. More

The television in the waiting are was broken, I was there for 3 & 1/2 hours. My phone almost died & there were no chargers. 3 hours for a basic oil change. for 3 & 1/2 hours. My phone almost died & there were no chargers. 3 hours for a basic oil change. More