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Phil Fitts Ford & Lincoln
New Castle, PA
1,261 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,261 reviews
May 29, 2018
Friendly helpful staff In need for vehicle, friendly helpful getting loan. No pressure. Signing papers, explained all documents and reviewed options for warranty. Mary Cutc In need for vehicle, friendly helpful getting loan. No pressure. Signing papers, explained all documents and reviewed options for warranty. Mary Cutchall sales very helpful, friendly, and address vehicle options. Helped set up phone system in vehicle. Followed up if I had any concerns and how I'm enjoying ride. More
by Raybuch14
Verified Customer
May 29, 2018
New F150 When we came into trade in our Explorer for a newer one everyone was extremely friendly. Luke our salesman listened to what we wanted and was very res When we came into trade in our Explorer for a newer one everyone was extremely friendly. Luke our salesman listened to what we wanted and was very respectful and knowledgeable. We had such a great experience we even decided to trade in our F150 for newer one. We will be repeat customers. Thank you for everything. More
by katie.monpas
Employees Worked With
May 28, 2018
Excellent dealership Dealt with Phil Fitts for most all of the vehicles that I have bought. Always have treated me great. From the service to the sales, they have been gre Dealt with Phil Fitts for most all of the vehicles that I have bought. Always have treated me great. From the service to the sales, they have been great. More
by mrosati
May 28, 2018
Awesome sales team and service department. Awesome sales team. Albee especially is interested in knowing what your looking for in a vehicle and goes the extra mile to find just the right one. Awesome sales team. Albee especially is interested in knowing what your looking for in a vehicle and goes the extra mile to find just the right one. He is not high pressure which is refreshing. Definitely would recommend when looking for your next new or used vehicle. More
by mapalmer2010
May 21, 2018
Awesome! Wonderful customer service and an awesome deal from both Eric Altman and Luke Lord! Highly recommend Phil Fitts. I absolutely love my new 2018 Ford Ex Wonderful customer service and an awesome deal from both Eric Altman and Luke Lord! Highly recommend Phil Fitts. I absolutely love my new 2018 Ford Explorer Sport! More
by trishanderson417
May 21, 2018
Recall handled quickly I got a recall notice on my Ford Fusion. I was able to get an appointment quickly and the work was done in a couple of hours. I have always had a good I got a recall notice on my Ford Fusion. I was able to get an appointment quickly and the work was done in a couple of hours. I have always had a good service experience at this dealership! More
by rchristoff
Employees Worked With
May 18, 2018
Great experience Thanks to Albee, Eric and Mike for an outstanding buying experience. I will be a customer for life. I highly recommend them for your next purchase. Thanks to Albee, Eric and Mike for an outstanding buying experience. I will be a customer for life. I highly recommend them for your next purchase. More
by Blinton25
May 14, 2018
Both items were taken care of. Both of the items I had issues with were taken care of. There was a little confusion on one item but worked out without any difficulty. I left the s Both of the items I had issues with were taken care of. There was a little confusion on one item but worked out without any difficulty. I left the service area very satisfied. More
by Robby
May 14, 2018
Very pleasant. Friendly, professional staff. Kenny, Bob and Kevin are all pleasant and extremely helpful. The appointment was completed in a timely manner. The mecha Friendly, professional staff. Kenny, Bob and Kevin are all pleasant and extremely helpful. The appointment was completed in a timely manner. The mechanics are also friendly and personable. The waiting area is very comfortable and snacks are available as well as television and wi fi. More
by tunangst
May 14, 2018
Great salesman and dealership Albee Mangino goes above and beyond and is a great salesman. We have been buying cars off of him for years. We wouldn’t want to deal with any other sa Albee Mangino goes above and beyond and is a great salesman. We have been buying cars off of him for years. We wouldn’t want to deal with any other salesman besides Albee More
by devonprice1900
Employees Worked With
