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Phil Fitts Ford & Lincoln

New Castle, PA

Overview
Employees
Reviews
4.8
1,269 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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3250 Wilmington Road

New Castle, PA

16105

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Showing 1,269 reviews

March 11, 2023

Albee is always very helpful and friendly I always see him when I buy a new car More

by bakersecret
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2023 -

Phil Fitts Ford & Lincoln responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you from the Phil Fitts Family

Mar 14, 2023 -

bakersecret responded

Great place to deal with all are very friendly and Albee is great

Mar 14, 2023 -

bakersecret responded

Phill Phitts always takes care of all your needs

March 08, 2023

Had an appointment to look at a car at 5pm. Told them it was what I wanted and that I needed a car by the end of the week. They sold it at 4pm More

by lcstearns
Recommend Dealer
No
Employees Worked With
Darius Carter
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2023 -

Phil Fitts Ford & Lincoln responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Thank you from the Phil Fitts Family

March 07, 2023

Darius and the rest of the staff were super nice and helpful with my vehicle purchase! More

by jayson.angus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2023 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Phil Fitts Ford & Lincoln are glad to have you as a customer. Thank you from the Phil Fitts Family

March 03, 2023

Excellent! ! We will be back. Rod was great to work with, good communication, very prompt. More

by flyby.bws
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rod Franzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2023 -

Phil Fitts Ford & Lincoln responded

Thank you for your business and this review. We're happy to hear Rod was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you from the Phil Fitts Family

March 01, 2023

Very hospitable. Did what they could to help make the sale and me grateful. They were patient with me while I worked out the financing. More

by j.rosko
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2023 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

February 02, 2023

Very professional personnel. They explained their procedures, answered my concerns and made the transaction easy. More

by lorlam5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2023 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your thoughts on working with Albee and our team. We're glad to hear we delivered such a great experience! Thank you from the Phil Fitts Family

February 01, 2023

Professionalism from vehicle order to delivery could not be more satisfied with the purchase of this new ford More

by FLYNCH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Lord
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2023 -

Phil Fitts Ford & Lincoln responded

Thanks for your feedback on your recent visit to Phil Fitts Ford & Lincoln. I'm glad to hear that Luke and our team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you from the Phil Fitts Family

January 31, 2023

Our salesman was great, he took care of us, made sure we were happy. This is our second new car we purchase from him. More

by dharrington0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
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Feb 01, 2023 -

Phil Fitts Ford & Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phil Fitts Ford & Lincoln, we look forward to having you as a valued customer for many years to come! Thank you from the Phil Fitts Family

January 22, 2023

Professional and work done on time. Service staff is polite and they always show a positive attitude. More

by TOM_RYDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
Report | Print
Jan 23, 2023 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your kind words, Tom, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

January 14, 2023

Very friendly place and people! They made buying our new car quick and painless. Thank you! More

by Smorgan4544
Recommend Dealer
Yes
Employees Worked With
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noel
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Jan 15, 2023 -

Phil Fitts Ford & Lincoln responded

Here at Phil Fitts Ford & Lincoln, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Darius, and it was a pleasure having you at the dealership. We appreciate your review! Thank you from the Phil Fitts Family

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