Phil Long Ford of Denver

Recent Used Truck Purchase I have to be honest... reviewing car dealership experiences is a tough one. For those looking to make a deal, the act of negotiating can leave a sour I have to be honest... reviewing car dealership experiences is a tough one. For those looking to make a deal, the act of negotiating can leave a sour taste in anyone's mouth. What you believe a car or truck is worth, may conflict drastically with what the dealer paid / invested in the vehicle. That being said, I would say I had an above average experience with my recent transaction. The negotiating struggles a little with Tony Upton, but the deal was ultimately closed with Shawn Stancil's assistance. My sales associate, Brendan, spent quite a bit of time letting me get to know the vehicle. I was even allowed to view the undercarriage on a lift in the service area. Shawn allowed me to take the vehicle home to review the option with our family. The only reason for the less than perfect rating has to do with the negotiating challenges and the fact that I had to replace the vehicle's battery (a $120 expense) less than 2 weeks after the purchase. ***Update*** - following this initial review posting, the client experience manager (Jennifer with assist by Shawn) contacted me and offered to pay for the failed battery. I really appreciate the dealer standing behind this purchase and making the situation right. I'm updating my overall review experience / rating. Thanks Jennifer and Shawn! More

Awesome Experience I've had the distinct pleasure of purchasing three vehicles from Phil Long Ford of Denver over the years. All three I was assisted in my purchase by a I've had the distinct pleasure of purchasing three vehicles from Phil Long Ford of Denver over the years. All three I was assisted in my purchase by an insightful and knowledgeable Nick Coles. His tenure there has made it one of the reasons for shopping with Phil Long. For the maintenance on my purchases, the shop crews from checking in and all the way to keeping you posted on up coming maintenance have always kept me coming back. They are of no equal. Good job! More

Very poor. A big surprise. I am buying two new SUVs this year, a small SUV and a midsize, downsizing from my Navigator. I have my 2005 F250 serviced at this location. I was gre I am buying two new SUVs this year, a small SUV and a midsize, downsizing from my Navigator. I have my 2005 F250 serviced at this location. I was greeted by the salesman on entering and said I was interested in a similar SUV to the Explorer LTD I bought new in 1994. I was shown the small SUV, new this year. My wife sat in the drivers seat to try the seat belt and ask about the new features. She was told it had lots of things but they didn't work, and several times he told me if I didn't need 3 seats I didn't have to buy one with 3 seats. I wanted to look at the room in the back but couldn't open the rear hatch. The salesman also had problems then decided the battery was dead and left to get a charger. We moved to a midsize SUV. I sat in the drivers seat, my wife in the passenger. I was interested in the new electronics but they didn't work. I attempted to get in the backseat to check leg room but the door wouldn't open. A different salesman stopped by and said the battery was dead, that it was common and would be the same if in my garage and wasn't driven for a while. He said he would get a charger if I was interested, but by then I was no longer interested. I prefer a car I don't have to jump start before I can drive it, and I really would like a salesman who could explain the electronic features on the new vehicles. More

Ford Found Luxury Again. Thank you!! Our salesman Ray Gerbich was very patient and kind. That's all you can ask for when you are car shopping. We had been looking at other makes and mod Our salesman Ray Gerbich was very patient and kind. That's all you can ask for when you are car shopping. We had been looking at other makes and models for months. We walked into Phil Long Ford after much searching and found a luxury vehicle and great service. It felt like the old days. Kind people that really seemed to care. Ray introduced us to Dwayne Callaway and what a nice man he is and very helpful. He explained any service we might need in the future. Patrick Cronkhite was wonderful. It was a long day since we didn't really plan on purchasing that day so after shopping for most of the afternoon Patrick was great to sit with at the end and finalize our purchase. He was our kind of guy. Very personable with some nice humor. More

Service was excellent! I wanted truck totally checked out and repaired. They did everything I asked. My truck is running great! I will always go to Phil Long for service and I wanted truck totally checked out and repaired. They did everything I asked. My truck is running great! I will always go to Phil Long for service and to purchase a vehicle. Phil Long Dealership is GREAT! Thank you More

Great dealership Jonathan was great to work with. He found me the right vehicle to fit my needs.Patrick made the financing quick and easy. Great job to all Jonathan was great to work with. He found me the right vehicle to fit my needs.Patrick made the financing quick and easy. Great job to all More

Another excellent experience! Phil S. and Andy K. did a fantastic job with my most recent lease. This is the 5th vehicle I have leased from Phil Long Ford of Denver and I will kee Phil S. and Andy K. did a fantastic job with my most recent lease. This is the 5th vehicle I have leased from Phil Long Ford of Denver and I will keep going back. Thank you again for the outstanding service! More

Phil Long Quicklane This is my third car to get serviced in the Quicklane. I've always received great service and customer respect from Eugene. THANKS Terry Blum This is my third car to get serviced in the Quicklane. I've always received great service and customer respect from Eugene. THANKS Terry Blum More

Awesome to work with We bought an Explorer from Ryan last month, He was easy going, knowledgeable, and a pleasure to work with. He gave us a couple options and allowed u We bought an Explorer from Ryan last month, He was easy going, knowledgeable, and a pleasure to work with. He gave us a couple options and allowed us to decide the right one. I would recommend him to anyone who wants a pleasant straight forward buying experience. More

Great Service!!! Phil Long Ford has treated me with utmost respect. When I have to take my F250 in for service, which doesn't happen very often, I know I will be take Phil Long Ford has treated me with utmost respect. When I have to take my F250 in for service, which doesn't happen very often, I know I will be taken care of fairly and quickly. Don Heck is the best service rep I have ever dealt with, my entire life. Don is professional, friendly, experienced, knowledgeable, helpful and an all around great guy. I highly recommend Phil Long and Don Heck. More