"Buying a new car was easy and straight forward thanks to..."
Buying a new car was easy and straight forward thanks to Jim.
I would highly recommend Jim A. he was very knowledgeable in all aspects of our new vehicle. James L. was fantastic to work with on all financial matters and went out of his way to help us successfully complete all items.
"These folks took great care of me!"
I bought a high mileage Jeep Wrangler Sahara from Phil Long. The Jeep was very clean and seemed well taken care of; Amanda in internet sales had the car brought up from Colorado Springs and had laid great foundation for a sale. at the dealer Jim A and his manager Phil S. were responsive and worked with us to get a workable number on this vehicle.
The Finance office to over 2 Hours to get my wife and I processed, one of the staff was out to be fair. 2+ hours seemed long in the tooth. While the finance guy was fast and really good, it did sour the experience.
Why 5 Stars then? Because of what happened after
We bought on Saturday; Monday evening the check engine light came on! My mechanics checked the codes and said I should go back to Phil Long and see what they would do for me . The Jeep was showing excessive oil pressure and a slipped gear code.
Phil, the manager, met with me right at 9 am and had it in service by 9:05. They were clear they don't sell crap and if this car needed 10k of work they would take care of me. I went in ready for a fight and Jim and Phil did everything right! They stood by their sale and their customer; it was very refreshing.
3 Days later I have the car back, with a new oil sensor and pump, and Jim was clear that I could contact him next week with a status and followup.
I am beyond satisfied with the care and interest they gave me, it was an as is no warranty purchase. I highly recommend this dealer! I am still a bit shocked at how well they took care of us, and that is a great thing!
"PERFECT! Everyone was so welcoming, I was instantly..."
PERFECT! Everyone was so welcoming, I was instantly comfortable! For buying my first car. I had an awesome experience! They found exactly what I was looking for in my price range! 10/10 do recommend going to Phil Long Ford!
"My new truck"
Got exactly what I wanted! The internet sales rep went beyond my expectations to find what I wanted. One day after transfer of the vehicle to the dealership purchase was complete . Compared to other dealers I’ve dealt with in the past this has been more about the customer than just a sale! Quick,easy,to understand everything and no pressure ! Thanks
"Worked with Aaron to purchase our 2019 edge "
They were very easy to work with and made the process feel less like a process. Aaron made it a breeze as far a car buying goes they were pretty fast. from searching to walking out the door with paperwork in hand it took all of 4-5ish hours
"Great experience, "
I had a great experience, Joe Reiner was very helpful, answered all my questions and concerns I felt very comfortable
Phil Stewart was also a big help,
Thank you so much
My wife and I came to the dealership with the intent to buy that day. We were successful and pleased with the transaction with the following exception. The whole process took too long. We were sitting for over 4 hours. Everyone was very friendly and professional but it was an exhausting process and by the time we got to the end, we were suffering from information overload. Was that by design?
Other Employees Tagged:
"Pleasant and satisfactory "
There is nothing I can complain about with this dealership. Everyone was professional and made the buying process easy even with there being a hail storm. They fixed the hail for us in a timely matter.
"My first new vehicle purchase in 22 years."
The dealership, while quite large seemed to be well organized and well staffed. David Wilson, Sales, was friendly, courteous, and very knowledgeable . He did an excellent job of explaining vehicle features and options, as well as acquainting me with the many incentives, rebates etc that were available. All other personnel I dealt with albeit briefly, were also friendly and helpful. I never felt forced to make a decision, and would highly recommend this dealership.
Other Employees Tagged:
, David Wilson
The customer service I received was top notch from beginning to end. I would recommend Value Car at Phil Long to anyone shopping for new or used cars. Be sure to ask for David Wilson because he will certainly take care of you.