Phil Long Ford of Denver

Service has been an absolute nightmare. I had my 2008 F350 Super Duty towed to the dealer on a Saturday. Nightmare #1 - Monday I went in and they couldn't find my truck, there was another I had my 2008 F350 Super Duty towed to the dealer on a Saturday. Nightmare #1 - Monday I went in and they couldn't find my truck, there was another truck there similar to mine and it was checked in under that name and phone number. It took time out of my day to go in and make sure the job was done. It wasn't. I asked after they found it and got my info attached to it where it was in line they said it would go in Tuesday afternoon or Wednesday morning there were 2 other trucks in front of it. Perfect. Nightmare #2 - No word from Phil Long service Wednesday so I drove in again afternoon and they told me a tech had been assigned and it would go in Thursday. I asked what happened to Tuesday or Wednesday the service guy shrugged and said he didn't know why I was told that. Nightmare #3 - No word Thursday so I came in AGAIN Friday to check on the status - was told there was not a tech assigned yet and that there were 3 cars in line in front of me. FLAT>>>OUT>>>LYING!!!!!! I couldn't believe what I was hearing. this was the 3rd time I was told something that wasnt true and they knew it. All week I was being lied to. I left and called on the phone for another service person and he said he would write a note to service tomorrow to "try" to get it in. Nightmare #4 - I drove Saturday morning by the Dealership and low and behold my truck was still sitting in the spot it was dropped. I went in AGAIN and this is what I was told - looking right at me..."I don't have a diesel tech here and because of the Holiday weekend I don't have an answer for you and I don't know what is going on and I have nobody to look at it". I said this is enough....I asked for a manager. I finally got to speak to a manager in the back office and he said the issue sounded electrical and they would get it in today (Saturday - after the initial promise of Tuesday, AND after me having to waste 5 days of my life coming in every day to make sure it was getting done). I left and 10 minutes later I got a call that I needed to fork out $616.00 to put in 2 new batteries in just to get it into a BAY TO DIAGNOSE THE ISSUE. THey couldn't jump start it, NIghtmare #5 - I'm out over $400.00 in car rental (going to be over $600.00 by Tuesday after labor day) another $616.00 to get it 100 feet from their service parking lot into the bay (so that a non-diesel mechanic can diagnose my diesel truck) - so over $1,200.00 and a week of my time I cant get back. This service department is pathetic. I have never in my life been made to feel so insignificant as a customer....anywhere...and Im a patient person and understand that things happen. Robert McMann, I don't know what you have to do to right this ship, but this service department needs to go and there needs to be a complete change in culture and attitude. Brian Mulheran - 2008 F350 Service More

We had an excellent experience at the Ford dealership. Robert was fantastic—he took the time to understand our needs and helped us find the best deal on a truck. He was honest, knowledgeable, and made the Robert was fantastic—he took the time to understand our needs and helped us find the best deal on a truck. He was honest, knowledgeable, and made the whole process smooth and comfortable. When Teddy stepped in to assist us, he was just as friendly and went above and beyond to ensure we were well taken care of. He was efficient, diligent, and took the time to answer all of our questions thoroughly. Both Robert and Teddy made us feel valued and supported throughout the process. Their professionalism and trustworthiness truly stood out. We’ll definitely be returning to this Ford dealership—they’re a team we know we can trust. More

Teddy was absolutely awesome to work with - and I wasn’t easy on him. I bought a new car, then changed my mind to a different one the next day, and took hours and hours of his time ! He was patient and very easy on him. I bought a new car, then changed my mind to a different one the next day, and took hours and hours of his time ! He was patient and very helpful through it all and took care of everyone . Phil Long gave me a nice discount and found every available rebate for me. I was just slightly over budget so I asked for a little more (greedy me, lol) and I was shocked that they not only gave me what I asked for but another $400! They gave me MORE of a discount than I even asked for !! All in i paid several thousand under msrp for a highly desirable Bronco - they absolutely didn’t need to do that. Easiest 5 star review I’ve ever given ! More

Ed Lussier did a great job getting me the car that I wanted in a timely fashion. Unfortunately the car was damaged before I could take delivery. Ed pointed out the issue before I got my car and said th wanted in a timely fashion. Unfortunately the car was damaged before I could take delivery. Ed pointed out the issue before I got my car and said that he would take care of getting it fixed (which he did). Thank you Ed, I am enjoying my car greatly! More

The sales person was great, but it's still dealing with the bureaucracy. Even though I am paying cash for the vehicle, I need to sit in the waiting room for an hour before the finance guy will see me. V the bureaucracy. Even though I am paying cash for the vehicle, I need to sit in the waiting room for an hour before the finance guy will see me. Very disappointed. More

Teddy was knowledgeable to the point and detailed. He was aware of our needs and attentive to my questions and requests. Our initial involvement with Teddy from the first online interaction was friend He was aware of our needs and attentive to my questions and requests. Our initial involvement with Teddy from the first online interaction was friendly and coordinated. I would recommend my friends and family to Phil Long Ford Littleton to see Teddy! More

Diana Winston is so amazing! !! When every car dealership denied me, she was able to get me approved. Even got me the vehicle I asked for. She worked her butt off to get me monthl !! When every car dealership denied me, she was able to get me approved. Even got me the vehicle I asked for. She worked her butt off to get me monthly payments that are reasonable, and I did not need an arm and a leg for a down payment!!! Her attitude, and energy is so magnificent!!!! I would absolutely go back to her, and suggest anyone go to her if you want it done right the first time!!! More

Pleasant experience, found the truck I was looking for and it had the features I wanted and it had the features I wanted More

Our new car purchase could not have been any easier or better! Mark Mille was wonderful about keeping us updated when the car was arriving, everyone we encountered was pleasant and helpful, and the entir better! Mark Mille was wonderful about keeping us updated when the car was arriving, everyone we encountered was pleasant and helpful, and the entire process could not have gone any better! 100% recommend Mark and Phil Long Ford! More

I have received excellent service from the Service Department under the direction of Stephen Martindale who is the service manager. The work was done in a timely manner and I feel confident that my c Department under the direction of Stephen Martindale who is the service manager. The work was done in a timely manner and I feel confident that my car will continue to run well. You have me as your customer! More