Phil Long Ford of Denver

HORRIBLE experience. I brought my truck in to get warranty work done. They called and said I needed rear brake pads and they wanted $900 to replace them. Even the service I brought my truck in to get warranty work done. They called and said I needed rear brake pads and they wanted $900 to replace them. Even the servicer guy had a look and his face like yep $900 for brake pads is a screw job. The interesting thing is, I just had my tires rotated at a local tire shop and all was fine with my brakes. I had them check again after the Phil Long experience and they confirmed my pads are in great shape and don't need to be replaced. Typical dealer trying to screw me over. Avoid them at all cost!! More

We have owned numerous Ford vehicles and, unfortunately, our experience with various Ford Service Departments hasn't been very good. So, it was a refreshing experience to work with Steve Martindale and his our experience with various Ford Service Departments hasn't been very good. So, it was a refreshing experience to work with Steve Martindale and his team at Phil Long Ford in Denver. Steve, even as busy as he is as Manager, is always very prompt in replying to us and takes personal care in ensuring that our issues our resolved. So much so that we'll drive an hour-and-a-half just to take our vehicles there. Thank you, Phil Long Ford Service Team! More

I was quoted $58XX. for transfer case repairs at the Denver PL location which was high compared to a quote from an out-of-state Ford dealership that I dealt with in year for transfer case repairs at the Denver PL location which was high compared to a quote from an out-of-state Ford dealership that I dealt with in years past. I then took my vehicle to the PL Chapel Hills Mall location (without telling either the Denver or CH location) where I was quoted $43XX. which was a more reasonable but still a high cost for the same repair. Then Chapel Hills raised that estimate to $49XX. I then took my vehicle to another shop and paid $35XX. for same repair (they installed brand new transfer case supplied by Ford). I then called the Senior Service Manager with the PL main office and explained my frustration with PL overall. After three weeks of waiting for a response, I was never even extended the courtesy of a reply. So after spending $250 for diagnosis at the Denver location, and another $200 for the Chapel Hills location diagnosis, and no response from the PL main office service manager, the PL organization has left me with a justified bad taste in my mouth. More

I am writing to share my experience working with Dwayne Callaway, who was truly awesome to work with. Every Service Advisor should strive to be just like him. I stopped in, told him what I needed, and h Callaway, who was truly awesome to work with. Every Service Advisor should strive to be just like him. I stopped in, told him what I needed, and he was able to program my computer and had me on my way in less than 15 minutes. Thanks again for the awesome service, Dwayne. More

My 2019 F250 quit while driving through the tunnel on I70. Had a trailer attached and an elk in the back. I was on my way to NY State. Ford Pass contacted several closer dealerships about my situation an I70. Had a trailer attached and an elk in the back. I was on my way to NY State. Ford Pass contacted several closer dealerships about my situation and I was told it would be 2 weeks to one month before they could look at it. I called Phil Long service and spoke with Don. He told me to get it there and they would take a look at it. Don connected me to the sales department and they prepared a list of F250 and F350 vehicles in stock and after realizing my F250 was going to take a week to repair I purchased a new F350 and was back on the road within 4 hours of breaking down. I can honestly say that this was the best dealership wide experience ever. So much so that today, one year later, I am calling them from NY State to purchase another vehicle from them. More

I have texted twice once June 30 and again July 30. I have called 4 times the past four weeks when I posted a review of my dissatisfied and continuing issues with my truck. I still have yet to receive I have called 4 times the past four weeks when I posted a review of my dissatisfied and continuing issues with my truck. I still have yet to receive a call back. The sister dealership in Glenwood Springs called to ask if I needed maintenance and to ask if I knew anyone who was interested in buying a vehicle. I explained to that sales rep my situation and still have not received a call back. My next step will be to call the BBB, Ford, and then a lawyer. I have traveled over 4,000 miles taking my truck in for repairs and either they say nothing is wrong and then I take it back and they say it is the transmission or I pick it up when I am told it is fixed and it is not and I have to bring it back. This has been the worst experience ever with buying a vehicle and not getting anything fixed properly. More

Service has been an absolute nightmare. I had my 2008 F350 Super Duty towed to the dealer on a Saturday. Nightmare #1 - Monday I went in and they couldn't find my truck, there was another I had my 2008 F350 Super Duty towed to the dealer on a Saturday. Nightmare #1 - Monday I went in and they couldn't find my truck, there was another truck there similar to mine and it was checked in under that name and phone number. It took time out of my day to go in and make sure the job was done. It wasn't. I asked after they found it and got my info attached to it where it was in line they said it would go in Tuesday afternoon or Wednesday morning there were 2 other trucks in front of it. Perfect. Nightmare #2 - No word from Phil Long service Wednesday so I drove in again afternoon and they told me a tech had been assigned and it would go in Thursday. I asked what happened to Tuesday or Wednesday the service guy shrugged and said he didn't know why I was told that. Nightmare #3 - No word Thursday so I came in AGAIN Friday to check on the status - was told there was not a tech assigned yet and that there were 3 cars in line in front of me. FLAT>>>OUT>>>LYING!!!!!! I couldn't believe what I was hearing. this was the 3rd time I was told something that wasnt true and they knew it. All week I was being lied to. I left and called on the phone for another service person and he said he would write a note to service tomorrow to "try" to get it in. Nightmare #4 - I drove Saturday morning by the Dealership and low and behold my truck was still sitting in the spot it was dropped. I went in AGAIN and this is what I was told - looking right at me..."I don't have a diesel tech here and because of the Holiday weekend I don't have an answer for you and I don't know what is going on and I have nobody to look at it". I said this is enough....I asked for a manager. I finally got to speak to a manager in the back office and he said the issue sounded electrical and they would get it in today (Saturday - after the initial promise of Tuesday, AND after me having to waste 5 days of my life coming in every day to make sure it was getting done). I left and 10 minutes later I got a call that I needed to fork out $616.00 to put in 2 new batteries in just to get it into a BAY TO DIAGNOSE THE ISSUE. THey couldn't jump start it, NIghtmare #5 - I'm out over $400.00 in car rental (going to be over $600.00 by Tuesday after labor day) another $616.00 to get it 100 feet from their service parking lot into the bay (so that a non-diesel mechanic can diagnose my diesel truck) - so over $1,200.00 and a week of my time I cant get back. This service department is pathetic. I have never in my life been made to feel so insignificant as a customer....anywhere...and Im a patient person and understand that things happen. Robert McMann, I don't know what you have to do to right this ship, but this service department needs to go and there needs to be a complete change in culture and attitude. Brian Mulheran - 2008 F350 Service More

I have received excellent service from the Service Department under the direction of Stephen Martindale who is the service manager. The work was done in a timely manner and I feel confident that my c Department under the direction of Stephen Martindale who is the service manager. The work was done in a timely manner and I feel confident that my car will continue to run well. You have me as your customer! More

GREAT CUSTOMER SERVICE FROM STEVE MARTINDALE ! !! I WOULD RECOMMEND THIS STORE TO ANYONE ...THANK YOU...RICHARD VIGIL !! I WOULD RECOMMEND THIS STORE TO ANYONE ...THANK YOU...RICHARD VIGIL More

Steve did not help resolve our terrible experience with our tcm issue with our 2014 Ford Focus. On an issue that Ford has on a warranty. They pulled a code that should have covered the tcm known issue. Ins our tcm issue with our 2014 Ford Focus. On an issue that Ford has on a warranty. They pulled a code that should have covered the tcm known issue. Instead they said it was a faulty wire and wanted to charge us over $2000.00. Charged us over 200 to “put car back together” Took to non Ford dealer -stated it was the covered TCM. Took to my normal Ford dealer (different state) and it was fixed under warranty. Shame on you Phil Long Ford!!! More