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Phil Long Ford of Denver - Service Center

Denver, CO

4.2
488 Reviews

488 Reviews of Phil Long Ford of Denver - Service Center

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December 18, 2018

Fast and friendly Excellent service fast and friendly. In and out in a timely manner . Excellent customer service. Would definitely recommend Phil long. Will be returni More

by Franny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2018 -

Phil Long Ford of Denver responded

Franny, We are happy to hear that Dwayne and our service team were able to give you the experience every customer deserves. Thank you for the recommendation. Have a Wonderful Day!

December 14, 2018

Better than another local dealership in every way! I went to a different local dealership for brake work and after 2 full days, they had not started not the work. Not only did Phil Long Ford do the wor More

by mtnford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Stegie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2018 -

Phil Long Ford of Denver responded

It is experiences like yours that keep us motivated to keep up the good work. Thank you for taking time to leave this feedback. We look forward to the opportunity to work with you again.

December 09, 2018

Great service Always friendly, never pressures you to do more than you need but will let you know if anything else needs to be done. Everything is kept track of for More

by Cindie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garry Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2018 -

Phil Long Ford of Denver responded

Cindie, thank you for the awesome review. We are so happy we could be there to assist. See you again soon.

December 07, 2018

Friendly and efficient Every time I come into the dealer for an Express Service the crew is always ready to help. They exceed all expectations and deliver every time. More

by Arangotan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Martindale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gage Rhoden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashiers, Dustin Brooks, Alejandro Lizarraga, Ivan Delgato, Eugene Katze, Thomas Comstock
Dec 07, 2018 -

Phil Long Ford of Denver responded

Glad to hear that we consistently come through for you. Thank you for taking time to leave this feedback and we look forward to working with you again in the future.

December 07, 2018

Recall finally done! It has taken almost a year for parts to come in for the recall but it's done now and we're happy. It was taken care of in a timely fashion along with More

by Denver22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Stegie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2018 -

Phil Long Ford of Denver responded

Happy to hear that you were taken care of in a professional and timely manner. Thank you for your business. Have a Great Day!

December 03, 2018

F 150 Lariat Took my Ford F 150 in for work on a couple of recalls and for a grinding noise in the front driver’s side hub. Everything up to this point has been g More

by 2016 F 150 Lariat
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Heck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2018 -

Phil Long Ford of Denver responded

Thank you for taking time to share your experience. We are pleased to hear that Don and service team are working hard to take car of your truck. We hope to get the parts in and the issue resolved quickly.

November 30, 2018

Routine oil change and tire rotation I went in for a routine oil change and tire rotation, overall it was good service and the service representative came and updated me initially, it did More

by Larv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember the persons name but he did a good job
Nov 30, 2018 -

Phil Long Ford of Denver responded

Happy to hear that your service visit went smoothly and it was completed in a quick and efficient manner. Thank you for your business. We look forward to working with you again.

November 30, 2018

good service and reliable.. Always felt received kindness and professional service. Very reliable and ensures resolutions. All staff encountered with has shown patience and knowl More

by transportations
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Brooks, Tom Solomon
Nov 30, 2018 -

Phil Long Ford of Denver responded

Thank you for taking time to leave this Awesome review. Customers like you are an honor to have. We look forward to the opportunity to serve you again soon.

November 29, 2018

Service & Parts Departments Phil Long Ford Service and Parts Departments, specifically Don Heck in Service and Bryan Adams in Parts, are great guys to deal with. They are very k More

by capodaca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
Nov 29, 2018 -

Phil Long Ford of Denver responded

Thank you for the recommendation. We will let both Bryan and Don know they served you well. Thank you again for taking time to leave this feedback about your visit. We look forward to the opportunity to serve you again soon.

November 29, 2018

Just be nice to customers My actual service at the express garage was great. Thank you, Jaime. The initial service crew at the dealership was, yet again, rude and dissmissive. More

by TexasT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jamie Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2018 -

Phil Long Ford of Denver responded

We are sorry to hear that your initial contact with the dealership was not up to our standards but, happy to hear Jamie and our Quick Lane staff were able to make it better.

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