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Phil Long Ford of Denver - Service Center

Denver, CO

4.5
378 Lifetime Reviews Review Dealership

378 Reviews of Phil Long Ford of Denver - Service Center

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March 24, 2016

"very pleasant, helpful, and understanding."

- Patrickjz

very professional, very understanding of financial situation as not to push to get things done that I can't afford which I really like. They let me know what things that need to be done what can be waited on and what is really important to take care of right away or really soon.

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Recommend Dealer
Yes
Employees Worked With
not sure
March 21, 2016

"It was a very good experience"

- Drkulkarni

I liked the speed of work and appreciated goodies offered in the customer waiting area. All persons were friendly. I have been going to this service shop for four years

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Yes
Employees Worked With
Gregg Schrepel
March 12, 2016

"Pleased with Phil Long Service, Thus Far"

- MercMil

Brad Robison phoned me when the work on my Mercury Milan was completed. At times and at another dealership, I had to phone to determine if the work was completed.

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Yes
Employees Worked With
Brad Robison
March 09, 2016

"Prompt service"

- Art

Very prompt service--unscheduled visit with multiple potential problems evaluated quickly. Good communication from the service advisor and only appropriate work (and charges) were done.

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Yes
Employees Worked With
March 08, 2016

"awesome service! "

- eric honas

Phil long ford has the best customer service I've ever had at a car dealership/service dpt! Don Heck was my service provider and he was great! Super friendly and helpful. Overall I am very satisfied with the service I received from Don and the rest of the company!

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Yes
Employees Worked With
Don Heck
February 29, 2016

"quick in and out"

- Sara Coleman

I enjoy coming here because my wait is always short. They are very professional and friendly. I also love how they top off all the fluids.

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Yes
Employees Worked With
Other Employees : don't remember. was in quick lube
February 24, 2016

"Repairs"

- Phillongservice

Excellent work and friendly customer service! Why do you make me type 25 words? Makes me not want to review these in the future....more words...blah blah blah

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Yes
Employees Worked With
January 11, 2016

"Amazing"

- Karin Bearnarth

Dwayne is amazing. He was on time, under budget and stayed on top of the progress of fixing my Ford Fusion. He guided me through my warranty program as well to help me with what items were covered. He is the first person I call for any of my auto needs. The entire service department is professional and extremely helpful !

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Yes
Employees Worked With
November 13, 2015

"Reasons why customes return!"

- GladDad1

I purchased a used car recently from Phil Long, and by an oversight the jack tools were not in the vehicle wth the sale. I unfortuneatly picked up a nail a couple of days ago and did not realize it had happend in my communite. When I did realize, the outside wall had some damage and I was told the tire couple not be repaired. I do have a tire warranty, but as this is an All wheel drive, I would need to replace all 4 wheels. I had just purchesed tickets to go out of town for the holiday and compouded by the fact I was not able to change the tire, I would need to pay for 3 to make the full set was not something I could manage immediately. I called my sales person to explain the situation and was quite frustrated. He told me that he was working on something to assist me, and when I returned the next day to drop off the rental and pick up my car, he told me that he had handled it. I was not sure what he meant so I asked.. and it turned out that he paid for the tires personally. I know this does not happen every day, but I was a life saver to me! I understand why something has always pulled my back to Phil Long Ford Denver. Their was a lady there yesterday who had purchased from the dealership in the past and was now bringing her daughter to purchase her first car.... I fully understand why! Thank you Randolph Warren-Sales Agent

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Yes
Employees Worked With
Randolph Warren
April 15, 2015

"On-time, quick, quality service."

- roadrunner

Everyone is here to help you and no one is above the job to get you out quickly and with the job well done. Even the manager dressed in nice clothes got under the vehicle in the dirt to help his crew and to expedite our service. Highly recommend this service department to anyone who wants their Ford treated right. Not all service departments are alike. This is one of the best in the state.

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Yes
Employees Worked With
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