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Phil Long Ford of Denver - Service Center

Denver, CO

3.9
490 Reviews

490 Reviews of Phil Long Ford of Denver - Service Center

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July 03, 2018

Great job To the quicklane ... thank you for all your hard work its a easy to get checked in even tho there is a wait time its worth . Like they say its worth t More

by Jkidderc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gage Rhoden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Brooks, Alejandro Lizarraga, Ivan Delgato, Eugene Katze
Jul 03, 2018 -

Phil Long Ford of Denver responded

Thank you so much for your feedback on our quick lane. We do have a lot of great people in that department, that are there to make sure you are happy. Thank you for your business. We look forward to working with you again soon.

June 18, 2018

Good Service I took my 2014 F 150 to be serviced. There was a whistling noise when I turned on the A/C. Dwayne got him in and got my truck back to me quickly. I ha More

by KImberly Grisby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Callaway
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaari Smith, Crystal Fuller, Raquel Nieto
Jun 18, 2018 -

Phil Long Ford of Denver responded

Kimberly, Thank you for your business. I am glad that we could get your car fixed quickly and efficiently. I am sorry that we have not responded to you in a timely manner. You should receive a call shortly however, if you do not please reach out to me @ 303-933-5530 and I will make sure you are taken care of. Have a great day!

June 18, 2018

Recall and service Great customer service. Everything was done quickly and the service reps are always helpful and professional. I've worked with Phil Long through many More

by Happy camper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Stegie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alejandro Lizarraga
Jun 18, 2018 -

Phil Long Ford of Denver responded

Thank you so much for taking the time to leave your feedback. We are happy you are a customer and look forward to working with you again. Have an amazing day!

June 16, 2018

Fast Service I took my 2017 Escape in because the check engine light was on. They had it repaired in about 30 minutes. I was so happy! Wayne is awesome! More

by Celeste
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Stegie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2018 -

Phil Long Ford of Denver responded

Celeste, We are so happy that we could get you Escape taken care of for you quickly. Thank you for your business. Have a great day!

June 10, 2018

A Dealer You Can Trust Since the day I bought my 2015 Ford Fusion Titanium at Phil Long Ford, Phil Long Ford has taken care of my car. The service has been excellent!!! I do More

by Tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Martindale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Shaughnessy
Jun 11, 2018 -

Phil Long Ford of Denver responded

Tom, Thank you for your business. We appreciate you taking the time to leave such kind words. Hope you have a Wonderful day!

June 07, 2018

changed belts - work Garry is an excellent service manager. Set up appointment for Saturday. Work was accomplished. Picked up truck in the afternoon. Appreciate Garry Warr More

by Gordon
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garry Warren
Jun 07, 2018 -

Phil Long Ford of Denver responded

Gordon, We are pleased to hear that Garry and the service team were able to deliver the top notch experience you deserve. Thank you for your business. Have a wonderful day!

June 07, 2018

Why make a appointment!!!!!! I bought a certified truck from Phil long witch was a great experience. Engine light came on I called service talked to Wayne he said they were backed More

by Fordguy182
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wayne Stegie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2018 -

Phil Long Ford of Denver responded

We are so sorry to hear that you had this experience with us. Our goal is 100% customer satisfaction and we have failed to deliver this to you. When you have a minute please give me a call as I would like to assist you to try and make things right. Please give me a call at 303-933-5530. Thank you, Jennifer

June 04, 2018

Outstanding Hope all customers recieve the same outstanding service.as I have . Been going to Phil Long for a couple years. Was useing Omeara on 104 More

by Chuck G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : IVAN an asset to Phil Long Great person.
Jun 04, 2018 -

Phil Long Ford of Denver responded

Chuck, Our goal is 100% satisfaction and I am so happy to hear that this is the experience you received. Thank you for your kind words. We hope you have a wonderful day!

June 04, 2018

Recall service Phil long did a pretty good job of taking care of two recall issues with my ford fusion. Took a little longer than what they originally told me. But o More

by jason123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Stegie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2018 -

Phil Long Ford of Denver responded

Jason, Thank you for taking the time to leave the feedback about your service appointment. We are happy we could help. Have a great day!

June 04, 2018

Pleasant experience I find the dealership friendly. I purchased my edge in another state so i was going to a dealership that was closer to my house but i did not like ho More

by RubyJo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Girls at service counter very friendly , Dustin Brooks, Eugene Katze
Jun 05, 2018 -

Phil Long Ford of Denver responded

RubyJo, Our goal is 100% Customer satisfaction and I am so happy to hear that we delivered that to you. Thank you so much for your business. Have a great day!

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