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Phil Wright Autoplex - Service Center

Russellville, AR

4.5
802 Reviews

802 Reviews of Phil Wright Autoplex - Service Center

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August 25, 2024

As usual everyone from my time checking in and also checking out was kind and very friendly. More

by EDDIEFELTONP
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service department was great and friendly.
Aug 27, 2024 -

Phil Wright Autoplex responded

Thank you for your kind words, Eddie! We're thrilled to hear that your experience at Phil Wright Autoplex was enjoyable from start to finish. Our team appreciates your feedback and looks forward to welcoming you back next time! Sincerely, The Phil Wright Autoplex Team

August 18, 2024

I have been a customer of Phil Wrights for over 25 years. Their service department is great and that is why we continue to buy at Phil Wright. More

by Mike Lacefield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Phil Wright Autoplex responded

Thank you for your kind words, Mike! We truly appreciate your loyalty over the past 25 years, and we're thrilled to hear that you’ve had a great experience with our service department. We look forward to continuing to serve you at Phil Wright Autoplex for many more years to come. Don't hesitate to visit us again soon! Sincerely, The Phil Wright Autoplex Team

August 09, 2024

Always receive great service from service department. So glad they keep me in the loop of whatever they are doing before they do anything. More

by Geneva Stanley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chauntisy Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Phil Wright Autoplex responded

Thank you, Geneva! We're thrilled to hear that you consistently receive great service from our team at Phil Wright Autoplex. Keeping our customers informed is a priority for us, and we're glad to know you appreciate that. We look forward to seeing you again for your next service! Sincerely, The Phil Wright Autoplex Team

August 07, 2024

I always enjoy working with the service department. They are very knowledgeable and provide expert care. The cost of the repair is exactly what I paid with no surprises. Good work guys. More

by J.D.W.WRIGHT62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 08, 2024 -

Phil Wright Autoplex responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our service department at Phil Wright Autoplex. Our team takes pride in providing expert care and transparent pricing, and it's great to know we met your expectations. We appreciate your support and look forward to serving you again in the future! Sincerely, The Phil Wright Autoplex Team

August 01, 2024

Sold me a 16,000 plus car for it to be broken. I purchased this car in February for my birthday. It almost killed me. Car was brought back to the dealership everyday for the first 2 weeks of havin More

by NotTodaySatan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brad Hottinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Sorrells
Aug 03, 2024 -

Phil Wright Autoplex responded

We acknowledge your review and are currently looking into the events you’ve detailed.

July 31, 2024

fast service knowledgble staff that is willing to go the extra mile for their customers More

by DKAhrens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Phil Wright Autoplex responded

Thank you for your wonderful review! We are thrilled to hear that you experienced fast service and found our staff knowledgeable and dedicated at Phil Wright Autoplex. We always strive to go the extra mile for our customers. We look forward to serving you again soon! Sincerely, The Phil Wright Autoplex Team

July 22, 2024

They done everything possible to get my truck fixed even sent it to another dealer and provided a vehicle for me to drive while my truck was being fixed.very very good service,thank you More

by TONYFARNAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Stoffle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russel Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Wright
Jul 23, 2024 -

Phil Wright Autoplex responded

Thank you for sharing your positive experience with us! We are thrilled that we could assist you with your truck and provide you with excellent service. At Phil Wright Autoplex, customer satisfaction is our top priority, and we are delighted to hear that our efforts met your expectations. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing us! Sincerely, The Phil Wright Autoplex Team

July 21, 2024

I WANT TO KNOW HOW DID WORK ON MY GMC . BEST JOB I HAVE EVER SEEN. I WENT BY DETAIL SHOP TO GIVE THEM CREDIT. THEY SIAD THEY DID NOT DO IT!!!!!!!!!!!!!!!! I WAS VERY SURPRIZED PLEASE CONTA More

by TCASTONJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dewayne, Kelli, and Ashlyn were awesome to work with on my service visit
Jul 23, 2024 -

Phil Wright Autoplex responded

Thank you for sharing your experience with us at Phil Wright Autoplex. We're thrilled to hear that you were impressed with the job done on your GMC. Thanks again! Sincerely, The Phil Wright Autoplex Team

July 19, 2024

Maintenance personnel did not rotate the tires like they drew a picture of on the maintenance sheet. They documented that they moved rear left to right front and right rear to left front. They just moved le More

by JMMCMAH2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of maintenance personnel name.
Jul 22, 2024 -

Phil Wright Autoplex responded

Thank you for sharing your feedback with us, we appreciate you bringing this to our attention. Rest assured, we take these concerns seriously and will address them with our maintenance team. If you have any further questions or would like to discuss this matter in more detail, please feel free to reach out to us directly at Phil Wright Autoplex. Your satisfaction is important to us. Thank you. Sincerely, The Phil Wright Autoplex Team

July 18, 2024

Quality service at a fair price. Service personnel are friendly and knowledgeable. Services finished in reasonable time frame. More

by ltr0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service personnel
Jul 19, 2024 -

Phil Wright Autoplex responded

Thank you for choosing Phil Wright Autoplex for your automotive needs! We are thrilled to hear about your positive experience with our service team. We strive to provide quality service at a fair price, and we are delighted that you found our service personnel friendly and knowledgeable. We appreciate your feedback and look forward to assisting you again in the future. Drive safely! Sincerely, The Phil Wright Autoplex Team

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