Phillips Toyota

Bruce Markgraf Sales Bruce gave us all of the information we needed and shared his personal experiences and ideas which was very helpful in our decision making process. I Bruce gave us all of the information we needed and shared his personal experiences and ideas which was very helpful in our decision making process. It was very important to us that he never pressured us to make a decision quickly and allowed us to get comfortable before signing. Bruce helped us find exactly the car we needed, not just a car conveniently available on the lot - otherwise we would have shopped elsewhere. Bruce was courteous, informed, friendly and respectful. I enjoyed working with him. Thanks Bruce! More

6.month service Excellent service, very nice waiting area. All staff encountered were pleasant, helpful and friendly. I was informed about a recall issue and was told Excellent service, very nice waiting area. All staff encountered were pleasant, helpful and friendly. I was informed about a recall issue and was told the part was ordered and I would be called when it arrived to schedule an appt. More

L❤️VE Phillips Toyota! This is the third RAV4 I've purchased from Phillips in the past four years. I trade often for the newest Limited in Blizzard Pearl. Randy O. & the sta This is the third RAV4 I've purchased from Phillips in the past four years. I trade often for the newest Limited in Blizzard Pearl. Randy O. & the staff are always fair & helpful. Royce was my salesman and he was very thorough & explained all the 2017 RAV4 features. See you for my 2019!! Susan Gros <•)))>< More

GREAT EXPERIENCE! Worked with Internet Sales Consultant, Tommy Aviles, and couldn't be Happier. Professional, Courteous, and always Available! Recommended shopping at P Worked with Internet Sales Consultant, Tommy Aviles, and couldn't be Happier. Professional, Courteous, and always Available! Recommended shopping at Phillips Toyota!! Thank You. Travis and Shannon Hastings of Jax, FL. More

Worthwhile Originally contacted the dealer online about a specific car and specific color. I was sent a picture, quote and information. I did buy the car and w Originally contacted the dealer online about a specific car and specific color. I was sent a picture, quote and information. I did buy the car and was very impressed that there was no attempt to change the original quote I was sent. I will definitely recommend this dealership. More

Excellent dealer to purchase from. Easy transaction, pleasant experience, excellent popcorn. After seventeen years at another dealership that changed direction, we have found another g Easy transaction, pleasant experience, excellent popcorn. After seventeen years at another dealership that changed direction, we have found another group that we are looking forward to enjoying working with. More

Fast, excellent service Airbags fixed, new tires, and other 90K service in less than 3 hours. I have always been very pleased with the prompt, excellent service. I highly re Airbags fixed, new tires, and other 90K service in less than 3 hours. I have always been very pleased with the prompt, excellent service. I highly recommend this service department. More

Pleasant experience My husband and I were pleased with Jim and Tom....no pressure...honest answers to our questions. Love our new vehicle. Would go back for another pur My husband and I were pleased with Jim and Tom....no pressure...honest answers to our questions. Love our new vehicle. Would go back for another purchase!! More

Terrible Lied about what they broke in my car lied about rotating tires mark yours and check to see if they actually do it management felt I was being silly Lied about what they broke in my car lied about rotating tires mark yours and check to see if they actually do it management felt I was being silly More

HORRIBLE Customer Service. Definitely don't buy a car here Absolutely HORRIBLE customer service. My parents have purchased three new vehicles from Phillips Toyota. They aren't the type to haggle over price, Absolutely HORRIBLE customer service. My parents have purchased three new vehicles from Phillips Toyota. They aren't the type to haggle over price, nor are they people who take advantage of warranties. So I was shocked when I found out that they were made to pay for a faulty battery. Car batteries should last at least 4-5 years. Theirs died after just over two years, but because they had driven 961 miles over the 36,000 warranty, they had to pay. (They were well within the other limit of 3 years.) Any reputable dealership who values customer service would say, "Hm. They have paid full price for three vehicles? They have never brought this vehicle in for a single fix during warranty? Of course we'll take care of the faulty battery ourselves. After all, it's a faulty product that we provided." Well when I spoke to Tonya Stiver at Phillips Toyota, she said the exact opposite. "Toyota will not cover out of warranty, and we certainly won't pay for it out of our pocket." Outstanding. It's also worth noting that I first phoned them five days ago and left a message for their customer service rep, David Newton. I didn't leave details, only that I wanted to discuss a charge. It's been 5 days now without a return call. Further, Tonya tried to blame their faulty battery on my parents ("Maybe they don't drive the car enough."), which is insane. (They drive it at least every other day.) The tech guy, meanwhile, told my mother that she left a light on (she most definitely did not). You gotta love it when a dealership blames a customer for their own shoddy product. Better yet, when they pin it on corporate, which Tonya was very quick to do. ("It's out of our hands," she said.) Terrible dealership. Absolutely horrible customer service. Don't think about buying a car from Phillips Toyota if you expect any sort of reasonable care for you as a customer. More