Platinum Volkswagen - Service Center

First service No hassles! Courteous and professional. Car was taken on time and ready when expected. After I got home I realized I forgot coupon and I called and th No hassles! Courteous and professional. Car was taken on time and ready when expected. After I got home I realized I forgot coupon and I called and they took care of it right away even though it meant rotating tires . More

Horrible Service Experience I have been pleased with VW dealer/product/services for years until today. I called and made an appointment yesterday but I arrived to no appointment. I have been pleased with VW dealer/product/services for years until today. I called and made an appointment yesterday but I arrived to no appointment. Seems to me as an internal problem that affects me as I had to leave work early but the gentleman dealing with me tells me that he is working with me because he respect the Military uniform I wore. Made me feel uncomfortable. Then I asked for tire rotation. He informed me of 10k service charge which I was told I had 2 during my car purshase early this year. He state that was corporate and that they don’t do it anymore and he wanted to see my coupon. We argued for a while until I wanted to get out of there. He ended up not charging me and I wanted to pay for the xxxx rotation. I had paid for service and tires here before and it is not about the money... I hope not to return to this dealer for service. Like I said, I never had a problem before and I don’t expect special treatment but I didn’t feel I was at a VW dealer. Thanks for pissing me off More

Excellent experience in Platinum Volkswagen Platinum Volkswagen scored again! We had bought an VW Atlas from the Platinum VW in the summer of this year. We had visited many different dealersh Platinum Volkswagen scored again! We had bought an VW Atlas from the Platinum VW in the summer of this year. We had visited many different dealerships looking for a vehicle of that size. When we walked into this dealership, our family knew intuitively that this was the place for us. The staff provided excellent, exceptional service, when I took my car for servicing yesterday, I was afforded the same exceptional service. Thank you!!! Look forward to continuing this relationship! More

Very professional staff and exceptional timing Mr. Grossman excellent Mr. Martinez exceptional All I got to say is wow the way the handled the service that i needed so well. The greet and the Mr. Grossman excellent Mr. Martinez exceptional All I got to say is wow the way the handled the service that i needed so well. The greet and the goodbye was like I was almost goodbye to family members. The whole staff were ace More

Prompt , excellent service I have my wife's Tiguan serviced at it's regular intervals at Platinum VW, and every time I go there.. I can't believe the service I get. My advisor,S I have my wife's Tiguan serviced at it's regular intervals at Platinum VW, and every time I go there.. I can't believe the service I get. My advisor,Steve Fox is great. Always explains what my vehicle needs..and doesn't need at the time. The services are performed correct every time and always within the window of the estimate. The waiting area is clean.. coffee was fresh and so were the donuts. They are and will continue to be my go to service department for my wife's Volkswagen! More

FANTASTIC! My experience the other day at the Platinum service center was exceptional! MY service man Steve was informative, knowledgeable, polite, experienced My experience the other day at the Platinum service center was exceptional! MY service man Steve was informative, knowledgeable, polite, experienced and had my car done exactly when he said he would. I would like to add that the young man, Deivis, that returned my car to me was extremely polite and courteous. He is certainly an asset to your dealership! More

Great staff and service! Love the people at VW. John Grossman is fantastic. However, I'm not very happy that my extended warranty did not cover this $700 repair. Love the people at VW. John Grossman is fantastic. However, I'm not very happy that my extended warranty did not cover this $700 repair. More

Vw service for 2013 ve jetta 50k maintenance service was done quickly met my expectation. I still have to go back though due to ignition switch priblem (cannot turn off the i 50k maintenance service was done quickly met my expectation. I still have to go back though due to ignition switch priblem (cannot turn off the ignition) - not related to the 50k sevice done. Steve fox/ service advisor helped me to order the parts at no cost but will only have to pay for labor. They will call when parts are delivered for installation. More