Premier Subaru

Pretty smooth transaction Easy experience and helpful staff. Took care of my needs and the buying process was smooth and efficient. Great helpful people. Friendly and inform Easy experience and helpful staff. Took care of my needs and the buying process was smooth and efficient. Great helpful people. Friendly and informative people always willing to find an answer to my questions. More

Patient and Painless Margarita was the first person I spoke to on the phone and was friendly and quickly able to get a commitment from me to visit the dealership to look a Margarita was the first person I spoke to on the phone and was friendly and quickly able to get a commitment from me to visit the dealership to look at a particular car. I take a while to digest info, especially on a big ticket purchase like a car. Michael and Andi should be nominated for sainthood as I had many questions and they patiently answered them all, while maintaining a good sense of humor. Michael, like myself, likes all his ducks in a row, dotting all the "i"s and crossing all the "t"s, which certainly is a desirable trait in a money man. Andi was just brilliant, teaching so much info in a short period of time, all with abundant humor. Parker was very friendly and extremely knowledgeable about the cars. However, in my opinion, he has not quite honed his sales skills yet. Although we arrived 2 hours prior to close, we ended up slipping past closing time, and although Parker claimed it wasn't a problem, it was clear to me that he had places to go. If a salesman you just bought a car from lets you leave without a business card, you know he is feeling hurried. And, although it may have been an internal communication mix up, it was also rather confusing to me when he brought out a car that was not the one I specifically requested and traveled over an hour to see. All of these team members were professional, and these little hiccups did not discourage me from buying the car, nor from giving the dealership a 5 star rating. I would certainly recommend them all to friends and family and buy there again. More

The sales person was incredible Dalton Orns made all the difference in the world. He is an asset to this corporation. Our first experience in buying a car at Premier wasn't even wo Dalton Orns made all the difference in the world. He is an asset to this corporation. Our first experience in buying a car at Premier wasn't even worth mentioning. We would not have gone back except that Subaru made quite a difference in our life on a snowy winters day. No sliding. But our experience was less than nice and I would not even write a review. But this time, so different. Thank you Dalton for giving us a phenomenal experience with your great car side manner. More

Beautiful experience Thank you bob Alvine??Pleasure to work with mike lucibello rick Marino and andi. Trustworthy and patient. Would highly recommend this dealership. The Thank you bob Alvine??Pleasure to work with mike lucibello rick Marino and andi. Trustworthy and patient. Would highly recommend this dealership. The best ! Great job More

This was the best car buying experience we have ever had! Starting with the salesperson who was informed, respectful and motivated to the manager who was thoughtful and made sure we were happy and answered an Starting with the salesperson who was informed, respectful and motivated to the manager who was thoughtful and made sure we were happy and answered any questions to the business person who oversaw the numbers and clarified any issues or finance questions this by far made buying a car fun!! More

Bought a new 2019 Forester I thought the overall process that resulted in me buying a new 2019 Forester was a pleasant and satisfying experience. The staff was very personal and I thought the overall process that resulted in me buying a new 2019 Forester was a pleasant and satisfying experience. The staff was very personal and professional, especially Will Polito. He spent a lot of time showing me different vehicles until we found one that was exactly what I wanted. More

100% PLEASED This was my first experience with Premier Subaru. The service that I received was excellent. Cold not be happier. This new car is my fourth SUBARU This was my first experience with Premier Subaru. The service that I received was excellent. Cold not be happier. This new car is my fourth SUBARU. Love the subaru . More

My new 2019 WRX - love it! Great place to purchase your Subaru. All the staff are very friendly, knowledgeable and professional. It was a pleasure dealing with Will Polito in Great place to purchase your Subaru. All the staff are very friendly, knowledgeable and professional. It was a pleasure dealing with Will Polito in Sales, Leo in the Business Office and Cailin on the phone. A wonderful experience. More

Disappointment I arrived to pick up my new Subaru however after waiting for several hours I was told it was not able to be released. It was mistakenly registered to I arrived to pick up my new Subaru however after waiting for several hours I was told it was not able to be released. It was mistakenly registered to someone else and DMV was in the process of withdrawing the registration. I asked to speak to the owner , Bob. He was aplogetic however I had already wasted several hours from work and was still without my car. I asked for him to provide a loaner which he did . It was uncertain when the car would be available. The following week it became available and I again had to make the hour trip to the dealer and take off from work. Because of my inconviences, I asked for a back seat cover from the owner , Bob. I would have preferred to hear no however I was asked to complete a positive survey and I would receive it. In other words, I was being bribed. I also received a call several weeks later reminding me to complete a positive survey and I would then get my seat cover. I bought my own seat cover . I was asking for a courtesy given my inconviences. Unfortunately, i was met with this request instead. I do believe mistakes happen however this behavior was much more concerning. I understand surveys are important but this is not acceptable. On another note, Andi was very helpful at pick up and Dalton seemed genuinely concerned when I couldn't pick up the car as initialy promised . More

Excellent Customer Service I recently leased my second Subaru at Premier Subaru in Branford and received excellent customer service from William Polito and Joseph Zerbo. They an I recently leased my second Subaru at Premier Subaru in Branford and received excellent customer service from William Polito and Joseph Zerbo. They answered all of my questions and worked with me to get the best deal possible. I highly recommend Premier Subaru in Branford! More