Premier Subaru - Service Center

Premier is our second home. We love the space, it is always clean and organized, we love the staff that is amazing friendly, kind and professional that know what they are doing We love the space, it is always clean and organized, we love the staff that is amazing friendly, kind and professional that know what they are doing and how to help us and our Outback! More

I want to start by saying I love my Suburu. I purchased two from another dealer. What my dealer wanted to charge me for my 30k maintenance was astronomical. So I checked around and found a spec I purchased two from another dealer. What my dealer wanted to charge me for my 30k maintenance was astronomical. So I checked around and found a special at Premier Suburu. Arriving at the dealership I was struck by the pristine environment. Spotless! Everyone was so kind and attentive while I waited. They provided two different areas to wait while service was performed. One where you can watch you car being worked on. Premier is a little bit further than my original dealership, but the service area was first class at a reasonable price. I highly recommend Premier Suburu. More

Everyone was welcoming and kept me informed throughout the service process . I was made to feel quite comfortable the service process . I was made to feel quite comfortable More

Overall experience was excellent, far exceeding expectations! We were traveling from out of town when the "check engine" light came and car started running roughly. It was late on Friday aftern expectations! We were traveling from out of town when the "check engine" light came and car started running roughly. It was late on Friday afternoon. I called my home dealer to advise me what to do, they just said to "get it towed". Out of desperation, I then called the nearest Subaru dealer to my location, which was Premier Subaru. Talked on the phone with Mike, who gave a detailed explanation of what might be going on. He talked me through some checks over the phone, which helped me believe it would be safe to drive the car to their location the next day. They couldn't do anything on Friday given the late hour, but assured me they would take care of our problem Saturday, even though there were fully booked with no appointments available. Upon arrival Saturday Dominic took it from there, he was terrific to work with and an excellent communicator. After 4 hours (a much shorter time than expected given the busy Saturday and no appointment) the car was repaired at a very fair price and we were back on the road. I would give Mike, Dominic, and the Premier Subaru team 10 stars were that an option. They deliver the kind of customer-focused individual attention that is getting increasing hard to find these days. Highly recommended, if they weren't 2 hours away I'd make them my permanent "go-to" dealership. More

Premier Subaru is great. They listen to my concerns and explain the state of my car and what needs to be watched for possible service in the future. They listen to my concerns and explain the state of my car and what needs to be watched for possible service in the future. More

This dealership provides good service and the people are polite and knowledgeable. I have purchased 2 cars from Premier and intend to make a 3rd purchase. polite and knowledgeable. I have purchased 2 cars from Premier and intend to make a 3rd purchase. More

The Service Department was meticulous and very organized. It was quite impressive. Would highly recommend. It was quite impressive. Would highly recommend. More

Beware of large markups on parts prices above MSRP and deceptive invoice statements listing retail prices that are not the actual MSRP, but the inflated price. I recently had the strut and mount repla deceptive invoice statements listing retail prices that are not the actual MSRP, but the inflated price. I recently had the strut and mount replaced on my 2018 WRX at Premier Subaru in Branford. When I received the invoice, I looked on Premiers parts website to understand what exactly was being replaced. I was shocked to see that the prices Premier charged me for the two parts was 32% and 54% higher than MSRP, and 83% and 89% higher than Premier charges to purchase online and pickup in the service department mere feet away from where I stood. Despite these drastic markups the invoice which lists the retail and actual price listed the inflated price for both retail and actual, deceiving the customer into thinking they are paying Subaru’s MSRP. When I questioned this Premier Subaru did not have a rationale for the practice and without explanation gave me a $147 discount, which was less than half the markup above MSRP. More

Service is not bad, but need to wait for a long time for the desired parts, which cause the delay of the repairing. the desired parts, which cause the delay of the repairing. More

Adam Davis was very helpful, pleasant and efficient. Great service, comfortable and clean waiting room. Great service, comfortable and clean waiting room. More