Princeton Audi Volkswagen

i had a great experience with this dealership, particularly with Jackie. The process takes a lot of time, but she was very pleasant throughout and very competent. She was able to locate the exact particularly with Jackie. The process takes a lot of time, but she was very pleasant throughout and very competent. She was able to locate the exact car we wanted and worked on a compressed time frame. The manager was also a good person to work with. One observation--in the times I was at the dealership, Jackie seemed to be doing the lion's share of the work which led to delays and waiting. There were other employees who did not seem busy at all yet didnt help her. That said, I dont know what there responsibilities are so perhaps they couldnt help if they wanted. It does seem like there is a real work flow problem in the office. Overall, I had a fantastic experience and already sent a friend in who bought a car. On a side note, I visited quite a few dealerships in this process. Princeton VW was as good as the Acura dealership (although not as fast) but far, far better than Princeton BMW (terrible) and a number of other places. More

First, I want to state that I am an avid audi fan and I truly enjoyed experience of owning and driving an certified pre-owned Audi , before I encountered a rather bizarre and unwelcome experience I encoun truly enjoyed experience of owning and driving an certified pre-owned Audi , before I encountered a rather bizarre and unwelcome experience I encountered with Princeton Audi dealership. The first aspect of this bitter experience was going back on word. I approached this dealership to explore selling my car and we agreed to do the transaction at a price which the pre-owned manager had repeatedly assured after personally inspecting the car and documents. However, on the day of returning the car, he went back on his word and at the last minute offered to pay $1000 less on the pretext that he missed the fact that this was not a Quattro. I somehow bought into that reasoning and still accepted to complete the transaction. The second aspect was the in person treatment at the dealership. On the day of handing over the keys, I was made to wait for more than an hour. My inquires, got me an answer that he is seeing potential customers. When I finally got to see him, I was taken aback when he tore open the sealed envelope that contained the check to verify whether amount on the check was right or not. He did not offer me a new envelope. He displayed further unprofessional-ism by not being able to locate the folder that contained the documents I had surrendered earlier. He showed further lack of courtesy by refusing to offer escort to the nearest rail station for my commute back home. The reason stated was they did not have any one to drive that day. He did not even offer me access to cab services, which I had to summon on my own standing in the sweltering heat of a July afternoon. This overall experience has left me wondering whether I went to a brand that promises unparalleled customer satisfaction or to a roadside sweat shop. As an Audi owner, I know and can relate with the feeling of proud ownership and desire to keep the car forever. However, experiences of these kinds should not become one more reason to do so. More

Everyone was very helpful and friendly. Dave is very honest and upfront regarding pricing. He was helpful in my search for the right car. The pickup was smooth with everything being explained thoroughly honest and upfront regarding pricing. He was helpful in my search for the right car. The pickup was smooth with everything being explained thoroughly. It was a great experience More

My purchase was "car-unseen" via the internet, phone and e-mail. My local dealer didn't have the A7 that I wanted and was unwilling to go find it. So I searched the web and found what I wanted a phone and e-mail. My local dealer didn't have the A7 that I wanted and was unwilling to go find it. So I searched the web and found what I wanted at Princeton Audi. I expressed my interest in the car on their web-form, and I was promptly contacted by Guy Lyons about the car. After a brief discussion, he sent me an e-mail with more details about the car and made me an offer. It didn't take long for me to determine that his offer was very fair, and knowing that the car wouldn't be around for long, we agreed on the price and the purchase process. This is when Guy really went to work! Since it was a cross-country purchase, he explained the process to me, gave me referrals to reliable car transporters, got all the paperwork together, etc. Guy was always in touch via e-mail and phone to make sure I had what I needed and to let me know how things were progressing on his end. The rest of the supporting cast (Mary and Natasha) were equally responsive. I arranged the car transport, but Guy was there to make sure it got loaded with care and he made sure everything was setup so that it would exceed my expectations when it rolled off the truck into my driveway. Everything was exactly as I expected and better. Guy and I have talked several times since then, as he has been interested to know how satisfied I am with the car. Of course, the Audi A7 is an amazing machine! But I am equally impressed by the customer service of Guy Lyons and the whole team at Princeton Audi! More

The purchase process was very smooth. Also, as I was walking in to the dealership, Sonya asked me if I was being helped. Sonya was just getting back from lunch, no break at all, she just left her belon walking in to the dealership, Sonya asked me if I was being helped. Sonya was just getting back from lunch, no break at all, she just left her belongings and started to help me. Sonya helped me to find what I was looking for and I never felt like I was pushed to close the sale. Joe is very friendly and provided me with all the information to close the deal. More

My purchase of the Q5,from Princeton Audi was solely based upon there stock of the vehicle. ( car color exterior / interior ) dealership is actually out of my way. Intial contact was done on-line with based upon there stock of the vehicle. ( car color exterior / interior ) dealership is actually out of my way. Intial contact was done on-line with Natasha Mulligan. The negoation was done over the phone ... and I was satisfed with the price. ( 2k of msrp and addtional for Audi loyalty ). The deal almost did not happen when at dealership with trade in of my Audi TTS. I was 'low balled ' with first and second offer. Walking out Jeff York upped the offer ( a bit below than I wanted ) but I wanted the Q5. So I accepted. Afterward, there was a couple hour wait; with paper work, and prep of the new Q5. Which I was fine with. Enrico then did the paperwork and did not push on the dealer add-on. Jeff then proceeded to walk over the vehicle and go over all the check list items. That is where it went south for me. It was discovered that the rear-camera was not working. We then drove to the service dept. There I spent another 90 minutes ( at dealership for 6 1/2 hours !! ). I was then told, I had a couple of options the repair needed more time. Leave the car or come back. Initally service rep was not happy to take the vehicle in ... and thought he was a major ' jerk ' to Jeff ... and in front of a customer. I just bought a new car and minutes later found my self at service. I think the car should have been looked and inspected 100% before up for sale. I guess the ' checklist ' is just checked off and not ' really ' checked !! Anyways, I finally decided to leave the car and take a loaner. Service rep ( forget his name ) tells me he does not have one and might have to rent me one. REALLY !! I just traded in a Audi ... bought a new one. And he wants to give me a xxxxING American car ... I don't think so !! Finally, a Q5 was given to me as a loaner after xxxxxxxx. Which looked like it was pulled out of the woods. It looked ridiculously dirty in / out. I was not fond of that treatment. Got a call from Jeff before I even arrived home ... hour later. Giving status, that the part is on back order from Japan ( ?? German car ). And that he will deliver my car to my house later that evening. Which was over and beyond what any one has ever done for me. Dealing with Jeff was great !! But I think the service dept at Princeton Audi needs SERIOUS re-haul. They gotta remember that we are paying major bucks for these cars and the service end is part of the deal. I for one am glad I will not be going to them for service, because they are not in my area. More

This is my second Audi purchase from Princeton Audi, both from Enrico Deluca. Enrico and all staff were very friendly and helpful. Enrico is straightforward which makes the process much easier and enjoyable from Enrico Deluca. Enrico and all staff were very friendly and helpful. Enrico is straightforward which makes the process much easier and enjoyable. Would definitely buy from again. More

Everyone at Princeton Volkswagen was very friendly and helpful throughout the process of purchasing the Volkswagen Eos. Jacqueline was courteous and available to always answer any question or problem I ha helpful throughout the process of purchasing the Volkswagen Eos. Jacqueline was courteous and available to always answer any question or problem I had. More

Al was very reasonable and friendly; told awesome stories; Negotiated very fairly (I do realize that people sell automobiles as a business, and as such there needs to be profit. But many places have stories; Negotiated very fairly (I do realize that people sell automobiles as a business, and as such there needs to be profit. But many places have been unreasonable in their demands/prices. Al and his sales manager were fair the whole way through... and while I admit that I didn't get the absolute best price in the world, I walked away without feeling at anytime that I was cheated or ripped off...and at the end, that's what will make a customer feel like coming back again. And in all honesty I would strongly encourage my friends and colleagues to buy from Princeton Audi). The other thing I will add. I have been looking for a car for awhile now. And I have gone to Princeton Audi previously to look at cars. While I did not buy at that time, it wasn't because of the staff or pricing. It was simply a decision to hold off on a major purchase till I was a little more comfortable. But during that same initial period, I had checked out a few other dealerships to compare prices. And everyone of those times, I left feeling violated, cheated, and harassed. In particular, not one of those other dealerships provided a single piece of useful information. If I asked about a particular car, they would tell me about a car I did not want. If I gave specific criteria, they showed or talked about anything but the criteria i asked for. On more than one occasion, I sent an email asking if they had a car with specific criteria and if so what was the list price. (Some of the cars were CPO and I had asked questions regarding what equipment was installed in the car). And I would add at the bottom of the email that if they had that vehicle and could answer my questions, to please do so by email. 90% of the time, they would call me instead (when i was at work which was not an appropriate time to call me, again something I had indicated in my initial email). Every dealership I had contacted, instead of reading my email and actually answering the question I posed, has sat there and disregarded my questions and gave me answers to questions I did not ask and tried to get me to come in and visit. It's almost as if no one had bothered to read my email in the first place, not to mention that purpose of having the internet sales division is to answer those questions to the people who have little time to waste by coming to buy a car without knowing which exact car they want. However I want to reiterate this fact... PRINCETON AUDI WAS NOTHING LIKE THAT EXPERIENCE. They did everything to answer my questions, to tell what I needed to know and generally made the experience of buying a car one that I can deal with. The other dealerships, specifically the Audi of Bernardsville, YBH Audi-VW, and Audi VW of Newton were intrusive, completely unhelpful, and never once gave me the information I had requested. So that is why I gave Princeton AUDI the rating I did. More

Great communication and service. This was a painless experience from beginning to end. Would highly recommend this dealership and team to friends and family members. experience from beginning to end. Would highly recommend this dealership and team to friends and family members. More