Princeton Audi Volkswagen

Great customer service friendly people and very informative staff. Did a great job explaining the different options and helped me choose my car. I would always recommend them to anyone. informative staff. Did a great job explaining the different options and helped me choose my car. I would always recommend them to anyone. More

Chris was diligent in helping find me the right car meeting the constraints I had to make the purchase. He did not pressure to buy something and there were no surprises in the end. I am a very satisf meeting the constraints I had to make the purchase. He did not pressure to buy something and there were no surprises in the end. I am a very satisfied customer and enjoyed doing business with Chris. More

Matt was extremely courteous and helpful. He kept in regular contact with me throughout the process and ensured I was kept up to date throughout. I found the process efficient and easy from my point of regular contact with me throughout the process and ensured I was kept up to date throughout. I found the process efficient and easy from my point of view. I would definitely recommend working with Matt when purchasing a car. More

Typical quality sales and service experience we've come to expect when Princeton Auto and the Kalafer family is involved. Guy Lyons was outstanding as the sales rep. Extrememly accommodating and made the p to expect when Princeton Auto and the Kalafer family is involved. Guy Lyons was outstanding as the sales rep. Extrememly accommodating and made the process simple. He even made good when the cleaners scratched two areas of the car. Overall great experience. More

Great people to do business with! They knew what they were doing with my deal that was complicated and Enrico and his team did a great job! were doing with my deal that was complicated and Enrico and his team did a great job! More

Matt was courteous, knowledgeable and extremely helpful. He didn't pressure me in any way and he made the paperwork easy and hassle free. The car -- a pre-owned Jetta -- was in great condition and is a plea He didn't pressure me in any way and he made the paperwork easy and hassle free. The car -- a pre-owned Jetta -- was in great condition and is a pleasure to drive. I would definitely use this dealership again. More

I just picked up a Passat from them yesterday and the entire negotiation was done over emails starting 3 days previous to the day I picked up the car. Nikki handled all the emails and she was very courte entire negotiation was done over emails starting 3 days previous to the day I picked up the car. Nikki handled all the emails and she was very courteous and polite in her replies and my in-person visit on the scheduled delivery date was handled by Matt who was very professional and went over the car features and handled all paperwork in a reasonable amount of time. Overall this dealership was a true 5/5 experience for me and I hope they continue to excel in their professional career. More

Bought a 2012 Audi Q7 last year, fully loaded. I knew exactly what I wanted, came in one day, test drove, and bought the next day. Guy was gruff and appeared overworked and stressed. After putting a depo exactly what I wanted, came in one day, test drove, and bought the next day. Guy was gruff and appeared overworked and stressed. After putting a deposit down, I was hassled for the next week. They were hesitant to sell me the car because they thought I would export it. I'm asian, young, and a businessman. So they just assumed I would sell this thing in China. This all came out of no-where. They wanted me to sign all this xx paperwork that i've never had to sign in any other car purchase. They would not return emails for days at a time, etc. Overall, the customer service here was lacking especially when they have already made the same. I now get the car serviced at DCH Audi in Maplewood, NJ. They have great customer service. If this dealership did not have the exact vehicle I wanted, I would never go here. In the end, it's about the car not the people who get commission for doing nothing. Since then, my follow up emails regarding my vehicle have been ignored. I had questions on my warranty that was purchased which has not been handled either. More

There were some issues but overall - it was a generally good interaction. Nice space, nice employees. New sales people could benefit from some additional product knowledge training but overall a good exper good interaction. Nice space, nice employees. New sales people could benefit from some additional product knowledge training but overall a good experience. More

John Ivarone was extremely helpful in a purchase of our new Volkswagen. He was sincere, straightforward and patiently accommodated all of our requests. The purchase went very smoothly thanks to the stre new Volkswagen. He was sincere, straightforward and patiently accommodated all of our requests. The purchase went very smoothly thanks to the streamlined and attentive customer service at Princeton VW. I would highly recommend John and Princeton VW to anyone looking for a new or used VW. More