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Puente Hills Hyundai

City Of Industry, CA

Overview
Employees
Reviews
Vehicles
4.6
7,184 Reviews
Puente Hills Hyundai in City of Industry, CA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling 866-348-1954.
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17621 Gale Avenue

City Of Industry, CA

91748

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Showing 7,184 reviews

November 16, 2022

Javer will always take care of you, it was a pleasure working with him for my vehicle. More

by TETSUO52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 15, 2022

Edgar was great. Everything was ready when I came in and I was home 2 hours later with a beautiful car. Thanks to the great service. More

by DALEWORRELL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Kil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Landeros
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2022 -

Puente Hills Hyundai responded

Congratulations on your new vehicle. Enjoy it and thanks for sharing. PH Hyundai Management

November 15, 2022

The people at Puente Hills Hyundai are courteous and always professional. I take my Génesis there rather than where I purchased it. More

by BECCARAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jhordan Borla
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November 15, 2022

Very professional. The entire process was painless and everything was explained to us very clearly. More

by kang2g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charley Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2022 -

Puente Hills Hyundai responded

Thank you for the 5-star love. Have a great Wednesday. PH Hyundai Management

November 15, 2022

Purchased Santa Fe here and received 3 years Free Oil Change. Awesome Service Crews. Faster than other dealership. Thank you More

by KYW02000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2022 -

Puente Hills Hyundai responded

That is a great program, happy you are utilizing it and our staff is providing you with 5-star service each visit. Have a great day. PH Hyundai Management

November 15, 2022

Thank you for your quick and quick service. We ask for your continued good service. More

by won park
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2022 -

Puente Hills Hyundai responded

Thank you very much. Have a great week. PH Hyundai Management

November 15, 2022

Impossible to get a service rep on phone and returning calls are rare. Service rep was very attentive when up-selling repairs and services but not so much on recall work. The waiting time before anyone ev More

by JUANRAMIREZ-78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jae Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Faustino Lozano
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2022 -

Puente Hills Hyundai responded

Hi Juan, we take our technician certification and work productivity very serious. I will check into your visit further. Is it under your same name as your user name? Service Director - Sean K.

Nov 18, 2022 -

JUANRAMIREZ-78 responded

Sean, It is under my user-name. I want to be clear on one thing, the service techs were not an issue, I agreed to leave the car in your shop as long as the techs needed, so the time they used was not over anything promised. My biggest issue is the with dealing with the reps behind the desks not the tools. I took exception to the focus from these folks on my repairs and the level of communication, which is key when you are trying to plan your life around one of the most important things in our lives, transportation! My recall work (which was needed to be able to renew my registration) took almost 4 weeks from the time I initially called to make an appointment to the day I received proof of recall being performed, which by the way, one of the reps didn't know the requirements and i had to make a second trip back to the service center with a "sample proof" that i got from DMV to show the rep what i needed. The whole experience felt like wasted time and frustration with lack of feedback on recall work vs the work recommended that was paid by me such as new tires, flush of coolant and transmission, tune up and valve (top end) cleaning. No one was ever rude or disrespectful, they were all actually nice when they eventually acknowledge you, I walked in, put my name on the sign-in sheet and sat down for over 30 minutes before anyone asked why I was there for. I was there to get the paperwork I should have received when the car was picked up at the end of the recall repairs, it took the rep a couple minutes to generate that, but it took me a 25-minute drive to you and ~35-minute wait in order to get that. I was also never told about any options for a rental car or loaner while I wait two weeks for parts on a recall. I hope this helps, if you want to ask me anything else or clear up any of this, please let me know. Also, if I am being unreasonable in my critique, please let me know, there are always two sides to an experience. regards, Juan Ramirez

Nov 18, 2022 -

Puente Hills Hyundai responded

Juan, you are not being unreasonable at all. Sorry, we failed to communicate better and that the services took so long. I am going to review this with my team and use this as a learning block for all of us. Thank you very much for your feedback. Have a great weekend. Please ask for me next time, I want to make sure you are promptly attended to. Sean K.

Nov 19, 2022 -

JUANRAMIREZ-78 responded

Thank you and I appreciate you following up. I look forward to speaking with you next time I need service on my vehicle. Kind regards, Juan Ramirez

November 14, 2022

Made an appointment and got great service. They honored my warranty and took care of my issues all in one day. I’ll be back! More

by mitch7devin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faustino Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2022 -

Puente Hills Hyundai responded

Boom! Just like that another happy customer at Puente Hills Hyundai. Glad to read our team provided you with a 5-star experience with your most recent visit. Have a great day. PH Hyundai Management

November 14, 2022

Everyone was very helpful with the entire process of finding the perfect car for me at the right price. Each individual was friendly and very helpful throughout the entire time I was at Hyundai Puente H More

by PRKSRH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Kil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Chang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alen Zheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2022 -

Puente Hills Hyundai responded

Thank you for choosing PH Hyundai for your recent purchase. Enjoy your new ride. Have a great week. PH Hyundai Management

November 12, 2022

Buen servicios me explica lo que necesito para el mantenimiento de mi auto con claridad poco tiempo de espera me gusta el descuento para cambio de aceite y la amabilidad y respeto me encanta porque More

by MLILDREY8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Jussal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faustino Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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