Puente Hills Hyundai - Service Center

They are very nice at when you arrive but later they don't call you. don't call you. More

My car wasn't inspected the way I think it should of been. There was no mention of anything that needed to be addressed. Also when I called the dealership I kept getting transferred to different departm been. There was no mention of anything that needed to be addressed. Also when I called the dealership I kept getting transferred to different departments. Not good customer service... More

Good customer service. Fast service Also the dealership had a great lobby and waiting area. Liked the snacks and drinks available Fast service Also the dealership had a great lobby and waiting area. Liked the snacks and drinks available More

Javier in the Service Department is great. He takes the time to help me understand each service I am getting. I also witness this action with othe customer. He takes the time to help me understand each service I am getting. I also witness this action with othe customer. More

Staff are very nice and helpful. Thank you very much Chris for your assistance. Happy thanksgiving to you all! Thank you very much Chris for your assistance. Happy thanksgiving to you all! More

When I call, I get a person that can help me without getting thr run around. When I show up they are pretty quick about getting me going. They are all friendly and one girl even went the extra mile and getting thr run around. When I show up they are pretty quick about getting me going. They are all friendly and one girl even went the extra mile and heated up my lunch in their microwave because they had everything else in their kitchen to accommodate my long wait time, but that. More

Our service technician Tino is wonderful however, after jumping through hoops to satisfy your needs for over a year we were finally permitted to get a new engine in our car. After a month and a half of wai jumping through hoops to satisfy your needs for over a year we were finally permitted to get a new engine in our car. After a month and a half of waiting, we got our car back two weeks ago and the same problem is happening. Supposedly with a new engine. Completely unacceptable. if this is Hyundai commitment to customers, I will never purchase a Hyundai again More

Very efficient in service. Appointment a bit hard to make but once the service is very quick Appointment a bit hard to make but once the service is very quick More

This is the worst experience and customer service I have ever seen. The lack of communication from my "advisor" Tino should have been an indication of what the experience would be like. Took 6 months to get ever seen. The lack of communication from my "advisor" Tino should have been an indication of what the experience would be like. Took 6 months to get my car completed and in that timespan, my car sat stagnate on their lot. The service recommendations made by the dealership was an oil/filter change, coolant flush and air filter change.. all services that were only recommended because my car sat still for 6 months. The dealership in good faith refused to cover these services because it was not in warranty, meanwhile I purchased out of pocket a new tire one week before my car was ready for pick up for the loaner vehicle for which I am getting denied for reimbursement. So I pay an additional $300 in additional services and I'm also out the $200 for a tire they keep? Dishonest dealership and service reps. I will never give this place another penny! More

Fred was awesome and very helpful and polite! His the best! He was able to advise me the best way! I would recommend Him to my friends and family!!! His the best! He was able to advise me the best way! I would recommend Him to my friends and family!!! More