Puente Hills Hyundai - Service Center

Good friendly service, can’t complain about anything really. I just wish they had a better beverage selection in the waiting area. really. I just wish they had a better beverage selection in the waiting area. More

Great service just make sure to schedule an appointment cuz you will be waiting for a while cuz you will be waiting for a while More

Do to work schedule, the only time available is the weekend and wish they will take walk ins on Saturday. Overall great service. weekend and wish they will take walk ins on Saturday. Overall great service. More

On October 5th was one of the worst experiences of my life. I had an appointment at 8 am to drop off my 2022 Santa Cruz which has a check engine light on AGAIN. Originally this check engine light was co life. I had an appointment at 8 am to drop off my 2022 Santa Cruz which has a check engine light on AGAIN. Originally this check engine light was corrected the last time I brought it in. But it came back on. I decided to bring it in for that check engine light, oil change and also a recall that I been waiting over a year for them to correct. So I drop off the car at 8 am. Noah the service guy informed me he would give me call to let me know the diagnosis of the vehicle. After speaking to him when he called me around 9:30 AM he said that they had to order the part something with the thermostat it's gonna take us a couple of days so that I would be having to leave my car here. So I tell Noah well, I will need a loaner because I have to work. I have plans today and I can't be without a car, so he reassured me that I would be getting a loaner and he would be getting back to me. So at 1:30 pm I text Noah any word on the loaner? He said he was working on it. But it would have to be an electric vehicle. I said sure just show me how to charge it. And I tell Noah I'm gonna need a ride there. Sure he said I'll have our guy go pick you up after he gets someone else or something. So at 2:45 Noah said I'll start prepping the car it's charging because it's at 25%. Fine thank you. Still waiting for the guy to pick me up. I text him I can take a Lyft there by 5 if you need me too. He calls me at 3:01 no worries I'll have him swing by and get you. It's 5:00 pm no one has picked me up I called service twice and was put on hold and transferred to a voicemail. I text him at 5:00pm any word on the driver picking me up? No response. I decided to take a Lyft here there leaving my house at 5:30. There is traffic and I show up at 6:08 and service is closed. I asked to speak to the service Manager no one is around. Asked for his name which is Javier. So I asked who's the manager in charge here then right now? No one knew who the manager was. They get someone from service that was still available who had not left yet. She walks over to me and said there. That there is No loners that we had anyone to pick up and that no one is available to help me at the time. I said well if you can't give me a loner then give me my car. She said no she couldn't do that, so I had to calm myself down and just told her that is not ok. I said at what time do you open tomorrow? She said 7:30 I told her I will be here at 7:30. I am beyond beyond disappointed, dissatisfied of the unprofessional behavior from everyone. I explained to the lady who I spoke to. Today is my birthday I had plans to be some where this evening. No one was able to help me in any way shape or form. I don't even know how this type of customer service is permitted in an establishment like this. After today I will never return for any type of service because of the amount of disregard for a customer like myself. This is where I purchased my vehicle this is the second vehicle I have gotten here. The level of disrespect for customers who rely on a company to stand by its brand not only in cars but in customer satisfaction. I don't know how or what will ever make me change my mind on my experience that I had today. I'm astonished on how the lack communication to paying customers who come and leave their vehicles here to be taken so lightly. I had to call a friend to pick me up because I am left here with no car stranded like a broken down car. I am so overwhelmed because I am so upset I can not believe this happened today. Please Please Please, if you are planning to bring your vehicle here think twice before making an appointment and or even coming and dropping off your car. No one should have to go through what I went through today ever.l More

Awesome place for having car service. Javier is very professional, caring and helpful in keeping car up to date. Javier is very professional, caring and helpful in keeping car up to date. More

Fairly quick for an oil change and tire rotation. They did notify me of a substantial price increase, but honored the old price for me. The new price, however, will probably keep me from returning. They did notify me of a substantial price increase, but honored the old price for me. The new price, however, will probably keep me from returning. More

Great service. Brought my car in and I was take care of by Javer Esquivel. Brought my car in and I was take care of by Javer Esquivel. More