Back

Puente Hills Hyundai - Service Center

City Of Industry, CA

4.5
4,521 Reviews

4,521 Reviews of Puente Hills Hyundai - Service Center

Sort by
August 21, 2023

They do a great job but they are terrible with communication about when we can get our car back out what they are truly working on. I was pissed to have paid for every maintenance my car needed wh More

by gentiane.toto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Kim
4.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Olivares
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jae Lee
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Jussal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faustino Lozano
3.0
This rating includes all reviews, with more weight given to recent reviews.
Javer Esquivel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Puente Hills Hyundai responded

We are working on it Gentiane, thank you for your feedback. We have recently hired someone to help with better communicating with all our guests during their visits. Thank you, PH Hyundai Management

August 21, 2023

Provide the professional and efficiency service your app have some wrong. Provide the profession and efficiency service More

by yuanhaoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faustino Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2023

The service department was Fast, efficient, informative, and welcoming. Gary was the one who helped me and he answered all my questions and ensured that all my concerns would be addressed during my visit. More

by SCARLETTELEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
August 20, 2023

There is a comfortable place where you can keep track of time accurately and wait while receiving a service, along with beverages. More

by colesowoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Aug 21, 2023 -

Puente Hills Hyundai responded

We couldn't agree more. We love our new facilities. Thank you for taking the time to share about your 5-star experiences at the store. Have a great day. PH Hyundai Management

August 19, 2023

I like how he understand what service I need and take the steps quickly very efficient! More

by 07KELSEY17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2023

Excellent and very professional service! Definitely will come back for the next job. Great work 👏 More

by josephinehelee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Olivares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Jussal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faustino Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Puente Hills Hyundai responded

Thank you for sharing about your recent 5-star service experience at Puente Hils Hyundai. We appreciate you! PH Hyundai Management

August 19, 2023

Service Rep Tino is very knowledgeable on service and maintenance. Tino was thorough in explaining a variety of option and did not attempt to 'oversell' products or services. More

by monilove2430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faustino Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2023

Literally the worst dealership I have ever dealt with. Wouldn't recommend even stopping in to use their restroom. More

by Unhappy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Puente Hills Hyundai responded

Sorry to read this. How can we do better? Thank you in advance for your feedback. Have a great day. PH Hyundai Management

August 19, 2023

Service was quick and recall was performed with no issues Thanks for taking care of recall More

by Sgkduarte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Olivares
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2023

Excellent service and excellent customer service I received my car clean and on time promises.... More

by DELUNAMIGUEL1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faustino Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
147
...