Puente Hills Hyundai - Service Center

dealing with the parts deaprtent is always a pleasure. ..ETA on parts is always spot on ..ETA on parts is always spot on More

Other than the reason for my visit everything else was good. Javier was pleasant to deal with and in getting the job done. Good experience all around. good. Javier was pleasant to deal with and in getting the job done. Good experience all around. More

Always professional, I know what i am"getting" from puente hills hyundai the team is very informative. puente hills hyundai the team is very informative. More

Great dealership with friendly staff and knowledgeable professionals operating the place. Clean and safe environment. professionals operating the place. Clean and safe environment. More

Always courtious staff. Everything is thoroughly explained and covered Don't have to sell one of my kids to pay the repair bill. Service is usually completed in resonable t Everything is thoroughly explained and covered Don't have to sell one of my kids to pay the repair bill. Service is usually completed in resonable time frame. Final comment....I live in Temecula but come all the way back to Puente Hills Hyundai (over 70 miles) because of how I am treated by the staff (Tino) and the quality of work of the technicians. More

Customer service is really good but i lost my carpets of the car after service all the car after service all More

When I arrived at 1pm I asked for a shuttle back home because the service will take around three hours. the service provider stated I would be able to get a ride around 2 PM. At 2:30 PM I asked when the because the service will take around three hours. the service provider stated I would be able to get a ride around 2 PM. At 2:30 PM I asked when the ride would be here. They stated the ride person was on break and would take me home after. At 3:50 PM I was still at the dealership and I asked the service provider when my car would be ready. They stated it would take 20 more minutes at 4:30. I asked how much longer they stated it would take 10 more minutes. At this point I am very frustrated as I have have been here for 3.5 hours and stated if the car is not ready in 10 minutes I am going to Uber home. After 10 minutes they offered 5% additional discount and I paid. However, they aligned my tire with the wrong tire size and so they were not able to have my car ready by today. I had to pick it up the next day. I am very upset with my service as I have wasted so much time with the miscommunication in constant mistakes. I have been a loyal customer for the last eight years however, I am considering going to a different Hyundai dealership because I am very disappointed with the service that was given. More