Puente Hills Hyundai - Service Center

I drive from LAX for the service and I have never experienced such rude service before. On 3.8.2023 I met Jae M. Lee and he was very rude. I was explaining what I was there for. He kept telling me th experienced such rude service before. On 3.8.2023 I met Jae M. Lee and he was very rude. I was explaining what I was there for. He kept telling me that since I did not have an appointment he would see what they can do. I explained that I was waiting for over an hour and got there early and that is why I was the first person to be seen that morning. He kept reacting since I did not have an appointment he was not sure what could be done so I was getting frustrated because I have never been told this or treated like this. He then told me to go get done coffee and relax. I got so upset that I asked to deal with another person in service. He had no right to speak to me that way. The other service advisor made things better and I left with a better feeling for this service place. I will continue to drive this far to service my car because I won’t hold one bad experience after going here for over two years. More

Did a good job fixing what another dealer didn’t do. Reasonably quick and decent communication. Reasonably quick and decent communication. More

Great service. Fair price. My service rep was very helpful. Would come again and recommend. Fair price. My service rep was very helpful. Would come again and recommend. More

Javier was a great service advisor! He made sure my car was done quickly and he kept me updated throughout the service. He made sure my car was done quickly and he kept me updated throughout the service. More

The service center and sales room was very clean and people very attentive. They answered all my questions and kept me updated on any changes. people very attentive. They answered all my questions and kept me updated on any changes. More

The customer service reps in the service center were helpful. My primary complaint is that there is very limited service for tires and it makes the roadside assistance much less helpful. I have to pay f helpful. My primary complaint is that there is very limited service for tires and it makes the roadside assistance much less helpful. I have to pay for AAA still because of the limited ability at Hyundai to patch tires. When I used my Hyundai Roadside Assistance for the first time, they re-filled a tire that had a hole in it. It went flat again within a few hours, and I had to have it re-towed to America's Tire, where they identified the problem and patched it within 30 minutes. The sales department misrepresented the usefulness of hyundais roadside assistance. Additionally, I've had multiple issues with the sales department. They misrepresented the partnership program with Electrify America, and have not responded to my email or in-person request to be contacted by the manager. This is frustrating and unethical. More

The service was good but the price for the seat belt that should be covered by warranty they told me because it wasn't covered there was something inside and they didn't show me what was inside. And they had should be covered by warranty they told me because it wasn't covered there was something inside and they didn't show me what was inside. And they had charged me almost 500$ and that is BS! More

Service was performed quickly. They notified me when the service was completed. Customer service personnel was very professional friendly. They notified me when the service was completed. Customer service personnel was very professional friendly. More

Everyone is very nice and especially service advisor, Jae Lee. I love my new car Jae Lee. I love my new car More

Clean, friendly staffs, in & out quick and get the works done. Have water & coffee while waiting done. Have water & coffee while waiting More