Puente Hills Hyundai - Service Center

The service was easy to go through with no difficulty. Angela was helpful and friendly. Angela was helpful and friendly. More

Very fast and friendly service. Time flew by quickly while waiting in the lobby. Overall great service. Highly recommend. Time flew by quickly while waiting in the lobby. Overall great service. Highly recommend. More

Walk in is welcome, and time management is so well. You don't need to wait so long. You don't need to wait so long. More

The reason I gave a 5 star rating was due to Javier in your service department... your service department... More

I left my car here to get it fixed and they kept it for 6 days and didn’t say anything until I got there when it was done. They told me they gave my parts I had specifically ordered for me to another person days and didn’t say anything until I got there when it was done. They told me they gave my parts I had specifically ordered for me to another person and proceeded to not tell me or keep me updated. Then when I came to pick up my car they broke my windshield wipers and kept using them to the point it scratched my windshield. They also decided to lose to screws from some parts in my engine and decided to use zip ties without saying anything. More

The reason I gave a 5 star rating was due to Javier in your service department. your service department. More

IMy “advisor” gave me several different “reasons” why they could not update my software, which was the main reason I came in. After he unsold me in services I probably didn’t need, while waiting for my c they could not update my software, which was the main reason I came in. After he unsold me in services I probably didn’t need, while waiting for my car, I called Hyundai Custer service as was told the dealer can and should update it. After dealing with the manager and waiting several hours, I was driven home and told the car would take at least 5 more hours to update. At home, looked up the information on Hyundai’s website and found out it should take 20 minutes to 3 hours. I called the dealer after they had had my car five hours and asked about progress. They claimed they had to start over and it wouldn’t be ready. I told them to stop and picked up my car. When I did, my “advisor” Jae Kim gave me several more conflicting and false excuses, lied about the events that had happened when I first brought the car in, and never made any effort to take responsibility for his actions. The manager never followed up with me. I will not bring my car back to this dealership or purchase a vehicle from them. They are dishonest and untrustworthy More

Had a great experience with our service advisor: Jhordan Borla went above a beyond to help with our car rapid. He made the experience very pleasant. Borla went above a beyond to help with our car rapid. He made the experience very pleasant. More