Puente Hills Hyundai - Service Center

From the beginning to the end, we were met with total professionalism and courtesy. The ladies in the front-office were extremely instrumental in getting the ball rolling because we were having proble professionalism and courtesy. The ladies in the front-office were extremely instrumental in getting the ball rolling because we were having problems booking an appointment. The calendar kept indicating that the earliest opening for any technician was 2 weeks away. We needed to be seen ASAP as the car was not drivable. The ladies in Customer Service (shout-out to Ms Myra) took matters into their own hands. First Myra got in touch with our Service Advisor (Javer Esquivel), whom everyone seems to like just as much as we do, and got him to call us back within seconds to discuss the issue we were experiencing. Then the ladies went into the calendar and nailed down the appointment day and time that we were unable to book ourselves. We were there first thing the next morning bright and early to meet with Javer and the Service Forman (shout out to Mr Levitt) who worked diligently with our vehicle to make sure it was road safe. Gave this praise report to Service Director, Sean Kim who was pleased to hear our complete satisfaction with his team. Yes, it's easy to complain and tear-down what it took others years to build. These guys have a winning team here and our hope is to encourage them to continue and inspire the onlookers to begin. Best Regards T& F More

I was greeted as soon as I parked and checked in right away. Service was done in about 2 hours away. Service was done in about 2 hours More

This is for anyone who is trying to use their 3 year free maintenance program Hyundai provides for you when you purchase a vehicle. Please do yourself a favor and do not get a maintenance at Puente Hills Hyu maintenance program Hyundai provides for you when you purchase a vehicle. Please do yourself a favor and do not get a maintenance at Puente Hills Hyundai. The key fob was missing while doing a simple maintenance check-up, and they initially blamed everything on me when I first confronted them. George Secoff, the person who was responsible for the job, told me he can check the CCTV for me and soon after started blaming on my small body languages such as touching my tote bag lol. He then proceeded to tell me that he trusted all his technicians and that I should too. like what? After a week of back and forth and talking to his manager Sean Kim, Sean "ordered" a new key fob for me on NOV 25th of 2022. It's been an over a month and they are constantly ghosting me when I ask for an update on the status of my key. All they are saying is that there is no ETA and that I have to wait. Sean emailed me on DEC 6th 2022 that I should be able to get it by Christmas when I come down to SoCal for the holiday break but I haven't heard back from him other than telling me to wait. I, then, asked for a proof of order confirmation just to make sure they actually ordered it because I did not want to wait for nothing. No response from both George and Sean.. Will be leaving a bad review on both unless they are able to get a new key fob within the next month. More