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Puente Hills Hyundai - Service Center

City Of Industry, CA

4.5
4,483 Reviews

4,483 Reviews of Puente Hills Hyundai - Service Center

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February 07, 2022

George Secoff from service dept is knowledgeable, very attentive to customer’s needs. Would highly recommend. More

by kantono
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Secoff
February 07, 2022

Great customer service and keep up the great work! I Just wanted to thank Javier ! More

by FERGNR99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2022

Waited a 1 1/2 hrs for an oil change which I had an appointment at 730. Then I asked for my battery to be check and was never told anything about it at the end. And then asked if I knew there was a rec More

by MILIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know
Feb 08, 2022 -

Puente Hills Hyundai responded

Milin, We are truly sorry the wait time was longer than expected. Unfortunately, with the current pandemic, several businesses are struggling with staffing. We will address your concerns with our team so that we can continually improve. Thank you for understanding.

February 07, 2022

Always professional, quick and efficient. Very friendly staff and a clean facility. Appointments are always available when needed. More

by Yvette Flores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Secoff
February 07, 2022

We were very frustrated and tired with the services we had to do with our car. But with full support by Sean Kim, service director, we were very pleased. I want to this time to say " thank you very much More

by LEEJOAN03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2022

Jhordan was very helpful and provided excellent customer service. Those who fixed my car behind the scenes, thank you. More

by QD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jhordan Borja
February 05, 2022

Did not fulfill promises for sending all documents via email for several days Needed call More

by DR UDAY SHAH
Customer Service
Recommend Dealer
No
Employees Worked With
Jay Jussal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Puente Hills Hyundai responded

Dr Uday Shah, We are sorry to hear you were not pleased with our service. We will address your concerns with our team internally to ensure this does not happen again. Please contact us directly so that we may properly address your concerns.

February 05, 2022

Great service. My car was done fast and car was washed. Will be coming back again. More

by F88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jhordan
February 04, 2022

Tino knew me and my car and always do his best to keep a quality standards. More

by Jesse Diaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faustino Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2022

The best service department in all of California!! Javier is excellent and always take his time to make sure I am taken super care of!! More

by GIGGER1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The Service manager!!
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