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Puente Hills Hyundai - Service Center

City Of Industry, CA

4.5
4,458 Reviews

4,458 Reviews of Puente Hills Hyundai - Service Center

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October 01, 2024

Excellent customer service. I like the fact that they always tell you the truth. Thank you More

by SANTOS_VENEGAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2024

I do my own detailing at home, but whoever did my car did an excellent job very happy. I am taking my wife's car in on Wednesday. She deals with clients. I'm hoping her car is taken care of the same way my More

by FELHUERTA14
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I was dealing with Noah. He is very professional easy to talk to.
October 01, 2024

Real friendly Noah is very pleasant to deal with overall nice nice 👍 and nice very informative and good communication skills More

by ike.manda007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Olivares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Jussal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faustino Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2024

Service Mgr had excellent follow up but nobody else did. They arranged for a loaner to their credit. But on 3 different occasions I was promised something that didn’t happen. Techs kept focusing on the batt More

by slpinzon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2024

My dealer visit was due to several factory recalls notices. My appointment was made 2 weeks in advance. Despite that, the dealer did not have all the parts required for the recall repairs. I am waitin More

by TomG
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
October 01, 2024

The tire pressure were not checked. I had the low tire pressure warning light the same day after I picked up the car. They were all about 8-10 psi low More

by ECHEN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Dee
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2024

Customer representative listened. However the process was confusing for resetting my dashboard indicator light. Done ✅ More

by danead810
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Puente Hills Hyundai responded

Sorry about the process being difficult but happy we were able to assist. Have a great day. PH Hyundai Management

September 30, 2024

Rui, was very helpful and coordinated well with me during the entire service for my Tucson. He kept me updated and would let me know when my car was ready for pick up. More

by jude.leoncio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rui
September 29, 2024

Gary was very helpful with getting my car serviced and very informative. Thank you very much. More

by HACOCK.D92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
Sep 30, 2024 -

Puente Hills Hyundai responded

Thank you for choosing Puente Hills Hyundai for your recent service visit. Happy to read our team knocked it out of the park with a 5-star experience. PH Hyundai Management

September 29, 2024

Very courteous staff. Was welcomed and checked on several times. My only issues is I made oil change appointment for early morning and ended up waiting 3 hours. More

by Renee
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Chang
Sep 30, 2024 -

Puente Hills Hyundai responded

Thank you for providing us with the 4-star feedback. We will try to move quicker, but even our Lube Technicians must ensure your vehicle returns safely to you. Thank you, PH Hyundai Management

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