Puente Hills Hyundai - Service Center

I recently took my car into the dealership because my mechanic believed it was burning oil, as there was no oil in my car on routine oil changes (2). My mechanic shared that this was a common problem wi mechanic believed it was burning oil, as there was no oil in my car on routine oil changes (2). My mechanic shared that this was a common problem with Hyundai SUVs. My mechanic, instructed me to take it to the dealership for them to look at. I took it to the dealership, presented the receipt from my mechanic and I was instructed, by Gary the service man, to come back after I drove the car in additional thousand miles so they could do tests on it then. When I brought it back, they had to take a gasket off and take pictures. But then they didn’t have parts for a week to replace this gasket they took off. So while the cost was under warranty for the engine, I am out $400 for a rental car. I asked to speak with the service manager on two different occasions and never heard back from him. Gary, the service person I was dealing with, told me that the service manager was in surgery and that’s probably why he never got back to me and there was nobody else available at the dealership to speak to my service concerns as they were on a “skeleton“ crew. Now I have to drive my car again for another thousand miles and bring it back, and not sure how much this is going to cost me. I love my Hyundai, but I will not buy another if Hyundai does not do right by me, specifically reimbursing me for the costs I have incurred while they test my car. When your cars have a known defect, it is beyond me that an adequate inventory of parts needed to fix the problem are not kept in stock. More

Our Service Advisor Javer did a fantastic job keeping up informed on the status of our repair. The issue was complicated (Hybrid system electrical issues), so it take over 2 months to get root cause identif informed on the status of our repair. The issue was complicated (Hybrid system electrical issues), so it take over 2 months to get root cause identified and the correct parts ordered and replaced. Javer did provide us with a loaner vehicle during that time, and that gesture was greatly appreciated. More

The service received was very good! Would highly recommend the location and company to many people. Would highly recommend the location and company to many people. More

I have been very satisfied with the service at this dealership. They are knowledgeable and honest, and concerned about the safety of the car. Javer does a wonderful job as service manager. dealership. They are knowledgeable and honest, and concerned about the safety of the car. Javer does a wonderful job as service manager. More

Missing 4 tires air cap. I just found next morning. Isn't it too much to wait 4 hours for the oil change? of course, it's my mistake not to make an appointment in advan I just found next morning. Isn't it too much to wait 4 hours for the oil change? of course, it's my mistake not to make an appointment in advance. More

Takes way to long for an oil change and to get an appointment. Would like to be able to just walk in and receive quick service. appointment. Would like to be able to just walk in and receive quick service. More

My worst experience at the customer service. I will not go there any more. I am leasing a car from there and extended for 6 months and I am going to buy a new car but not there!!! CS manager I will not go there any more. I am leasing a car from there and extended for 6 months and I am going to buy a new car but not there!!! CS manager and a dealer is very nice but someone who I checked in has a poor poor poor manner dealing with customers. More

Great dealership. With great employees. Definitely recommend this place. Very helpful and clean environment as well. With great employees. Definitely recommend this place. Very helpful and clean environment as well. More

Service writers are always great. I wish manager would help staff them better. Wait times are longer due to staff issues. I wish manager would help staff them better. Wait times are longer due to staff issues. More