Quality Subaru

We had a wonderful experience in purchasing our 2012 Subaru Outback! Upon arrival at the dealership we were greeted in a friendly, but non-pushy mannner. At some dealerships, you cannot even get our of Subaru Outback! Upon arrival at the dealership we were greeted in a friendly, but non-pushy mannner. At some dealerships, you cannot even get our of your car before a salesman is approaching you! Our salesman, Gary Thomsen, was very thorough in explaining the features of the Outback and was very patient in answering all of our questions. He has a wonderful sense of humor as well. Mike Ward,the general sales manager, was also very helpful in answering our questions and phone calls. He quickly obtained the vehicle that we wanted. We had our new Outback in our driveway in 5 days-start to finish! Mike also has agreat sense of humor! Ed Chen,the business manager, was very thorough and patient in explaining the financial end of the purchase. We had not purchased a new car in 14 years, so we had quite a few questions! Joe Blichfeldt, is a very nice man and treats his employees with kindness and respect,so important especially nowadays. My husband especially enjoyed talking with him. All in all, we enjoyed our experience at Quality Subaru and would highly recommend them to anyone wishing to purchase a Subaru-new or used. Thank you so much! You are the best!!! More

I am presently driving my ninth Subaru, with the last six being Outbacks. Prior to visiting Quality I had bought each one at a different dealership, since there always seemed to be a glitch at the dealers fr being Outbacks. Prior to visiting Quality I had bought each one at a different dealership, since there always seemed to be a glitch at the dealers from which I purchased. Then I discovered Quality: my last FOUR cars were purchased from them, and I'd gladly do it again. Personal service is the key here: they CARE!! I have never had a problem with a car which hasn't been resolved in one visit to the service department, and they are friendly, helpful, and caring. It is often pointed out that Lexus dealerships set the standard for giving customers a positive experience. Since my other car is a Lexus, I'd have to agree. However, my experiences at Quality Subaru over the last 11 years have proven that Quality can compete with Lexus in every way because they're just as good. It just doesn't get any better! More

Ralph was welcoming and very helpful. He did not pressure me and listened to what I wanted in a car. I came back the second time and again took a test drive. He was thorough in explaining the op pressure me and listened to what I wanted in a car. I came back the second time and again took a test drive. He was thorough in explaining the operation of the car, called me the next day and answered my questions. Ed Chen was efficient and thorough without sacrificing any humanity. I would recommend them and I give them high marks. More

I was looking online for a Subaru and found a 2008 Impreza that was in my range. I have bought 4 cars from another dealer however, they did not have a car for me at the time. I was reluctant to go som Impreza that was in my range. I have bought 4 cars from another dealer however, they did not have a car for me at the time. I was reluctant to go somewhere else but MY dealer gave Ralph a rave review and said he was trustworthy and impeccable which I found to be true. Ralph workd through every obstacle and even came in on his day off to pick me up so I could have the car the day I needed it. My experience could not have been better! I would not hesitate to recommend Ralph and Quality Subaru to anyone! More

Mike Mazek is a very courteous and friendly sales consultant. Mike made every effort to make sure I was satisfied with my new purchase and therefore I have given the highest marks to Mike. consultant. Mike made every effort to make sure I was satisfied with my new purchase and therefore I have given the highest marks to Mike. More

The overall experience was very pleasant. Our salesman wa accommodating and got us exactly what we were looking for. We are very pleased with the car we got and the value we got it for. accommodating and got us exactly what we were looking for. We are very pleased with the car we got and the value we got it for. More

Quality Subaru was recommended by a fellow coworker. She and her husband had recently purchesd a new car there and was very pleased. My experience buying a Subaru from Quality was pleasant and everyone was and her husband had recently purchesd a new car there and was very pleased. My experience buying a Subaru from Quality was pleasant and everyone was so helpful. Ralph went over every detail regarding the Subaru I was interested in purchasing. There was no pressure to buy from the dealership, which is rare. If you are thinking about buying a Subaru, I highly recommend this dealership. More

We wanted to replace our 12 yr. old car and after researching, decided upon a Subaru. My husband test-drove at another dealership and also at Quality. He decided to bring me to test-drive at Quality researching, decided upon a Subaru. My husband test-drove at another dealership and also at Quality. He decided to bring me to test-drive at Quality, since I will be the primary driver. Gary Thomsen made the entire testing and purchasing process easier than we've ever before experienced when purchasing a new car. He anticipated many of our questions and answered everything thoroughly. When we took ownership of the car we selected he had even tabbed & highlighted sections in the owner's manual, for our convenience. After the purchase was finalized he spent over an hour in the car with us, once again going through all the controls and options, and making adjustments for our comfort. The following day he called us to see if we had additional questions that he could answer for us. There was no sales-pressure in dealing with any of the staff, but rather an earnest and energetic desire on the part of the staff, particularly Mr. Thomsen, in seeing that the customer was as well-informed as possible about the product and services, and as comfortable and at ease as they could make us throughout the entire process. It's hard to imagine, but they succeeded in making the dreaded task of buying a car a pleasant experience. If the Repairs Dept. delivers the same level of service and support, we will most likely be repeat customers. More

Mike, my sales guy was very informative, friendly and for the most part nice to deal with. He did push the $800 simonize too hard, but that was the only issue I had with him. Ed Chen, on the other hand, ru the most part nice to deal with. He did push the $800 simonize too hard, but that was the only issue I had with him. Ed Chen, on the other hand, ruined my experience at the dealership to the point where I left his office wth a head ache and questioned the quality of Subaru products. He was exptremely pushy. He pushed the Simonize and Extended warentee to the extreme. His sales pitch for the simonize was that Subaru spends $1.8 million a year on the plasitic sheath for the top surface of the vehicles because the paint is soft and doesn't hold up to acid rain and other debris. He tried to sell the extended warentee by showing me an electic module he kept at his desk and said anything could go wrong with the electronics just like my computer at home. He did other a reduced price on the options but pushed the sale of those items for over 20 minutes from every angle. I will be in the market for another vehicle at the end of this calender year. I've gotten several compliments on my Impreza. Everyone I talk to only has great things to say about the brand. I love my car, and am planning to buy a Forester in January. I will probably go back to Quality just for convenience but I'm definately not looking forward to it. More

The WRX that Ralph found for me is our third Subaru from Quality. I had been looking for this car for months and test drove one with Ralph. It did not have the options that I wanted so Ralph kept lookin Quality. I had been looking for this car for months and test drove one with Ralph. It did not have the options that I wanted so Ralph kept looking. when he did find what I wanted, it was newer and pricier than my ideal. We did strike a deal and I'm delighted with the car and the way I was treated. More