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RBM of Alpharetta

Alpharetta, GA

5.0
5,810 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary? A dealer that believes the road you take to get your car is as important as the vehicle itself. That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just about making the driving experience exhilarating. It’s about making the buying experience enjoyable. Because any high-end dealership can offer sensational handling. State-of-the-art components. Look-at-me styling. And pure luxury encased in glossy sheet metal. But we know it’s more than that. It’s elevating every customer to a “we’re really, truly glad you’re our customer” customer. It’s turning a handshake into a “how are the kids?” And answering any questions, no matter how basic or how many. It’s never pressuring for the sale, and always being respectful of someone’s time. It’s being willing to find the exact right car for the exact right person. And offering personalized service before they buy, with outstanding vehicle service long after they do. It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
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345 McFarland Parkway

Alpharetta, GA

30004

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Showing 5,810 reviews

May 21, 2021

This was the first time buying a used car and I have to say John Sauer was incredigly helpful through the process. Most salesmen dissapear once you sign on the dotted line. John has stayed "on the case" ev More

by aprilpezzolla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sauer
May 24, 2021 -

RBM of Alpharetta responded

Thank you, aprilpezzolla! We really appreciate the kind words and thank you for your business. We're delighted to hear that John could provide you with a great buying experience. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

May 21, 2021

Jeff was absolutely amazing! I would recommend him to anyone who is looking for an enjoyable buying experience. He’s very knowledgeable as well! He really catered to what I was looking for in a vehicle a More

by N. Williams
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Twiggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramona Razavi
May 24, 2021 -

RBM of Alpharetta responded

Thank you very much N.Williams! We are grateful for the kind words and we thank you for your business. RBM of Alpharetta is delighted to hear that Jeff could provide you with a professional, and engaging buying experience. Your complete satisfaction is our priority, and we do what we can to make the buying experience the best it can be! Sincerely, RBM of Alpharetta

May 21, 2021

This was a great buying experience. Mark is very knowledgeable about the product and communicated timely throughout the process. He recommended options which I love and he kept me up to date on deli More

by Stranz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Higgs
May 24, 2021 -

RBM of Alpharetta responded

Hello, Stranz! We are so glad to hear that Mark was able to provide you with an excellent buying experience. Your complete satisfaction is our first priority, so please let us know if there is anything else we can do for you. We look forward to seeing you again in the future! Happy driving, RBM of Alpharetta

May 20, 2021

I have bought cars from RBM for over 30 years. John goes the extra mile to make sure my needs are well taken care of. The sales and service always makes me feel comfortable dealing with my cars. Thank you J More

by chuckrosenblum
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sauer, Roberto Manzur
May 21, 2021 -

RBM of Alpharetta responded

Thank you for your loyalty and business! We hope that John and the rest of our dealership can continue to delight you in the future. We appreciate you taking the time to share another great experience with us! Happy driving, RBM of Alpharetta

May 19, 2021

I received amazing customer service from Gwen Moss. She was very patient and understanding. She is very knowledgeable of the Mercedes Benz products. Superb service. More

by MB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gwen Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

RBM of Alpharetta responded

Thank you very much Chris! We are grateful for the kind words and we thank you for your business. RBM of Alpharetta is delighted to hear that Gwen could provide you with a professional, and engaging buying experience. Your complete satisfaction is our priority, and we do what we can to make the buying experience the best it can be! Sincerely, RBM of Alpharetta

May 19, 2021

I had the best experience buying my 2021 Airstream Interstate with Sheaffer Cheek! His knowledge of the product and customer commitment are unmatched! Every part of the transaction went smoothly espec More

by Dan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheaffer Cheek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

RBM of Alpharetta responded

Hello, Dan! We are so glad to hear that Sheaffer was able to provide you with an excellent buying experience. Your complete satisfaction is our first priority, so please let us know if there is anything else we can do for you. We look forward to seeing you again in the future! Happy driving, RBM of Alpharetta

May 19, 2021

Gwen Moss is an exceptional representative of RBM. She is knowledgeable, friendly, attentive and consumer service focused. This is my third purchase from Gwen, I am completely satisfied More

by Chris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Ratajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gwen Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

RBM of Alpharetta responded

Thank you very much Chris! We are grateful for the kind words and we thank you for your business. RBM of Alpharetta is delighted to hear that Gwen could provide you with a professional, and engaging buying experience. Your complete satisfaction is our priority, and we do what we can to make the buying experience the best it can be!

May 18, 2021

John was great to work with. He provided different options after understanding our needs and came up with best solution when the inventory was not available. More

by OP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sauer
May 18, 2021 -

RBM of Alpharetta responded

Thank you, OP! We really appreciate the kind words and thank you for your business. We're delighted to hear that John could provide you with a great buying experience. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

May 18, 2021

Just ask for Gwen!! She’s knowledgeable, professional, and very attentive!! She made the purchase of our new Mercedes Benz GLS 550 super easy!! I’ll be a repeat customer because of Gwen! More

by Jdslaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gwen Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

RBM of Alpharetta responded

Thank you, Jdslaw! We really appreciate the kind words and thank you for your business. We're delighted to hear that Gwen could provide you with a great buying experience. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

May 18, 2021

This was my first time buying a car and Dan made the experience as easy as possible. I had been looking for a Mercedes GLK for quite a while and had let Dan know a few months ago and he called me as soo More

by Amory
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elisabeth Sexton, Kim Cates
May 19, 2021 -

RBM of Alpharetta responded

Thank you very much Amory! We are grateful for the kind words and we thank you for your business. RBM of Alpharetta is delighted to hear that Dan, Elisabeth, Lisa , and Kim could provide you with a professional, and engaging buying experience. Your complete satisfaction is our priority, and we do what we can to make the buying experience the best it can be! Sincerely, RBM of Alpharetta

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