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RBM of Alpharetta

Alpharetta, GA

5.0
5,799 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary? A dealer that believes the road you take to get your car is as important as the vehicle itself. That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just about making the driving experience exhilarating. It’s about making the buying experience enjoyable. Because any high-end dealership can offer sensational handling. State-of-the-art components. Look-at-me styling. And pure luxury encased in glossy sheet metal. But we know it’s more than that. It’s elevating every customer to a “we’re really, truly glad you’re our customer” customer. It’s turning a handshake into a “how are the kids?” And answering any questions, no matter how basic or how many. It’s never pressuring for the sale, and always being respectful of someone’s time. It’s being willing to find the exact right car for the exact right person. And offering personalized service before they buy, with outstanding vehicle service long after they do. It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
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345 McFarland Parkway

Alpharetta, GA

30004

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Showing 5,799 reviews

November 14, 2019

Buying My First Mercedes Was A Dream Experience! Working with Bill Favini of RBM of Alpharetta was a great experience. Bill is a true professional, getting back to us expediently from our first phon More

by pamela9399
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Favini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrei Bucatari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon Thompson, Diane Evans
Nov 14, 2019 -

RBM of Alpharetta responded

Thank you very much pamela9399! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear that Bill and the rest of our team took excellent care of you on your visit, and we congratulate you on your new car! Sincerely, RBM of Alpharetta

November 14, 2019

Mr Wang was great! He knew everything about vehicles and I appreciated his honesty and great attitude. Mr. Wang displays a Can Do attitude throughout the entire sales process and makes you feel like part of More

by isavage516
Recommend Dealer
Yes
Employees Worked With
Don Ratajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Wang, Tom Ahern
Nov 14, 2019 -

RBM of Alpharetta responded

Thank you very much isavage516! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear that Reza took excellent care of you during your visit, and we congratulate you on your new car! Sincerely, RBM of Alpharetta

November 14, 2019

Sheaffer is great!!! We appreciate Sheaffer so much! He was very patient with us, even with all our cancellations and rescheduling because of a hectic work schedule, he st More

by trademarkroofing2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheaffer Cheek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2019 -

RBM of Alpharetta responded

Thank you very much trademarkroofing2! We are grateful for the kind words. RBM of Alpharetta is delighted to hear that Sheaffer could provide you with a professional and engaging experience. Your complete satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Sincerely, RBM of Alpharetta

November 13, 2019

Great experience at Alpharetta RBM dealer ship. Mr Andy Sayer was great, real professional, and very knowledgeable. I do recommend RBM. Thanks Andy for a great experience . More

by R_khattabi
Recommend Dealer
Yes
Employees Worked With
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Sayers
Nov 14, 2019 -

RBM of Alpharetta responded

Thank you R_khattabi. We really appreciate the kind words and thank you for your business. We're delighted to hear that Andy could provide you with a great buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

November 13, 2019

My last service loaner experience I am very unhappy with my last service loaner experience, I was charged huge money including their profit to replace a flat tire. So instead of paying More

by Abhinay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Carl Denton, Steve Byrd, Melissa Denewellis, Kim Cates
Jan 07, 2020 -

RBM of Alpharetta responded

Abhinay - It was unfortunate that the tire on your loaner car became damaged while in use. Even though it lead to purchasing a replacement, we gladly waived the labor charge out of goodwill and appreciation for your business. Thank you again for choosing RBM of Alpharetta for your service needs.

November 11, 2019

No Bull-feathers RBM of Alpharetta was straight up about everything which was not our case with the previous Mercedes dealership in Buckhead. It was the service of our More

by childressab
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon Thompson, John Sauer
Nov 14, 2019 -

RBM of Alpharetta responded

Thank you childressab. We really appreciate the kind words, and thank you for your business. We appreciate you taking the time to share your experiences with us! Sincerely, RBM of Alpharetta

November 11, 2019

John was very patient and helpful in assisting us in choosing our new vehicle. He did a great job of finding the perfect new car. More

by Akpopwell
Recommend Dealer
Yes
Employees Worked With
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Sauer
Nov 14, 2019 -

RBM of Alpharetta responded

Thank you very much Akpopwell. We are grateful for the kind words and we thank you for your business. RBM of Alpharetta is delighted to hear that John could provide you with a professional, and engaging buying experience. Your complete satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! RBM of Alpharetta

November 11, 2019

Great experience. Our sales agent followed up quickly after our online inquiry and kept in touch through out the week with informational on vehicles that fit our criteria. She was friendly and efficient More

by Mwoodward257
Recommend Dealer
Yes
Employees Worked With
Diane Evans, Terri Reese
Nov 14, 2019 -

RBM of Alpharetta responded

Thank you MWoodward257. We really appreciate the kind words and thank you for your business. We're delighted to hear that our team here at RBM of Alpharetta could provide you with a delightful buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

November 11, 2019

Professional with a personal touch I continue to be a loyal RBM of Alpharetta customer first and foremost because of the genuine and personal approach that Reza Azizi takes with his cus More

by CatAtlanta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Azizi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane Evans
Nov 14, 2019 -

RBM of Alpharetta responded

Thank you for your kind review and your business! We hope that Reza and the rest of our dealership can continue to delight you. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. We appreciate you taking the time to share your experiences with us! Sincerely, RBM of Alpharetta

November 10, 2019

Best experience EVER! RBM of Alpharetta was BY FAR the best buying experience we have ever had 8n purchasing a vehicle! We dealt with Andy Sayers, who couldn’t have been m More

by Lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Sayers, Diane Evans
Nov 14, 2019 -

RBM of Alpharetta responded

Thank you Lynn. We really appreciate the kind words, and thank you for your business. We're delighted to hear that Andy could provide you with a delightful buying experience. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

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