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RBM of Alpharetta

Alpharetta, GA

5.0
5,779 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary? A dealer that believes the road you take to get your car is as important as the vehicle itself. That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just about making the driving experience exhilarating. It’s about making the buying experience enjoyable. Because any high-end dealership can offer sensational handling. State-of-the-art components. Look-at-me styling. And pure luxury encased in glossy sheet metal. But we know it’s more than that. It’s elevating every customer to a “we’re really, truly glad you’re our customer” customer. It’s turning a handshake into a “how are the kids?” And answering any questions, no matter how basic or how many. It’s never pressuring for the sale, and always being respectful of someone’s time. It’s being willing to find the exact right car for the exact right person. And offering personalized service before they buy, with outstanding vehicle service long after they do. It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
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345 McFarland Parkway

Alpharetta, GA

30004

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Showing 5,779 reviews

February 09, 2018

Thanks for the great service We recently had a minor issue relating to a broken chain on our Sprinter 2 side door. I called Steve Byrd immediately and after asking a few pertinent More

by Puppy Pipeline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Ratajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jody Shellenbarger , Carl Denton, Steve Byrd
Feb 09, 2018 -

RBM of Alpharetta responded

Thank you Puppy Pipeline. We really appreciate the kind words and thank you for your business. We're delighted to hear Steve could provide you with a great buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

February 08, 2018

Excellent Service Teresa Cox has been my Service Advisor for many years. She always takes care of all my service needs in a quick and accurate manner. Teresa and Dan More

by Mel10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Turry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Cox, Sharon Thompson
Feb 09, 2018 -

RBM of Alpharetta responded

Hello, Mel10 We are thrilled to hear Teresa provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

February 08, 2018

GLE 350 Purchase We recently purchased a Certified Pre-Owned GLE 350 and had an excellent experience with The team at RBM. Very professional and the buying process wa More

by ADB-92
Recommend Dealer
Yes
Employees Worked With
Reza Azizi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane Evans
Feb 09, 2018 -

RBM of Alpharetta responded

Thank you ADB-92 for the wonderful review. We are pleased to hear the team at RBM of Alpharetta took excellent care of you on your visit. Congratulations on your new car and we look forward to seeing you for service. Sincerely, RBM of Alpharetta

February 08, 2018

We love our dealership! The service at RBM is excellent! Teresa Cox is our service representative and she treats us like gold! We know we are in good hands with Teresa and we More

by Maria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wang, Teresa Cox
Feb 08, 2018 -

RBM of Alpharetta responded

Hello, Maria We are thrilled to hear Teresa and David provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

February 08, 2018

Love Teresa, keeps me loyal to Mercedes The service center at RBM Alpharetta is excellent! My advisor, Teresa Cox, is the reason! She is knowledgeable and provides great customer service. Sh More

by js
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Cox
Feb 09, 2018 -

RBM of Alpharetta responded

Hello, js We are thrilled to hear Teresa provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

February 08, 2018

service Thank you Terisa Cox for always talking care of my cars. You are the reason why everyone in my family drives a Mercedes. Always great service!! More

by Reily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Cox
Feb 09, 2018 -

RBM of Alpharetta responded

Thank you for your loyalty and business! We hope Teresa and the rest of our dealership can continue to delight you. We appreciate you taking the time to share your experiences with us! Sincerely, RBM of Alpharetta

February 08, 2018

My Service Visit As usual, my service visit was wonderfully easy! Everyone at this dealership has always treated me with courtesy and great warmth, especially Teresa More

by Nanalou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Cox
Feb 09, 2018 -

RBM of Alpharetta responded

Thank you very much Nanalou. We are grateful for the kind words and we thank you for your business. RBM of Alpharetta is delighted to hear Teresa could provide you with a professional, and engaging buying experience. Your complete satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

February 08, 2018

Outstanding Service Pamela Banda is an outstanding sales employee! Her responsiveness, knowledge and customer centered approach were all exceptional! This was my first pu More

by Carla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pamela Banda, Tom Ahern
Feb 09, 2018 -

RBM of Alpharetta responded

Thank you Carla. We really appreciate the kind words and thank you for your business. We're delighted to hear the Pamela at RBM of Alpharetta could provide you with a delightful buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

February 08, 2018

New in town and looking for a place to get serviced. Talked to a guy named Andrei. Very helpful and seemed like he knew what he was talking about. Definitely has More

by Derrick_osborne
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrei Bucatari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2018 -

RBM of Alpharetta responded

Thank you Derrick_osborne. We really appreciate the kind words and thank you for your business. We're delighted to hear Andrei could provide you with a great buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

February 08, 2018

Purchase of a Certified Pre-Owned '15 GLK 350 I recently purchased my first Mercedes-Benz at RBM of Alpharetta and was quite pleased with the overall experience. Bill Favini, my sales consultant, More

by Marilyn S.
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Favini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrei Bucatari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane Evans
Feb 09, 2018 -

RBM of Alpharetta responded

Thank you Marilyn S. for the kind words about RBM of Alpharetta. We're delighted to hear Bill Favini took excellent care of you, and made you feel welcomed at every visit. If there is anything we can do with regards to your new car, please, let us know. We will be more than happy to resolve any concerns that you may have. Your complete satisfaction is paramount to us. Sincerely, RBM of Alpharetta

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