RBM of Alpharetta

Excellent experience from start to finish! Just wanted to say Thanks to Andy Sayers and Bill Favini for an excellent buying experience! I worked mostly with Andy as Bill was assisting another c Just wanted to say Thanks to Andy Sayers and Bill Favini for an excellent buying experience! I worked mostly with Andy as Bill was assisting another client. Andy was very knowledgeable on the vehicle and assisted my wife and I completely. No hard-selling or BS. Financing even beat our bank pre-approval. Lisa in Financing was great at discussing options and Diane in Concierge e-mailed to see if we needed any additional help with all the cars features. Excellent No hassle buying experience. Highly recommend Andy and RBM of Alpharetta. More

Ramona Razavi My sales rep was Ramona Razavi. She was Great on top of everything from the first time I spoke to her to when my wife drove off in her new car! Thank My sales rep was Ramona Razavi. She was Great on top of everything from the first time I spoke to her to when my wife drove off in her new car! Thank you Ramona you were awesome!!! More

Horrible experience Took my E350 for servicing and a couple of repairs covered under warranty. Here are my complaints: 1. The girl who greets customers when we reach the Took my E350 for servicing and a couple of repairs covered under warranty. Here are my complaints: 1. The girl who greets customers when we reach the place and are getting out of the car gives mean looks. 2. First 20 minutes no one even came to talk to me. What’s the use of taking an appointment then? 3. Absolutely no email or text reminders sent about the appointment. 4. The service person or the technician or whatever he’s called kept on checking his text messages while I was sitting in front of him. Can’t those wait? Frankly I do not think that this is a big deal. But worth mentioning. 5. Was told that the zipper on the comfort box is not covered under warranty as it’s not a manufacturing defect. How’s that not a manufacturing defect? The comfort box is supposed to hold groceries. It’s while doing that that the zipper broke. This means Mercedes-Benz did not use the proper zipper that’s strong enough to hold groceries. So this is of course a manufacturing defect. Either Mercedes-Benz has extremely poor quality control or the dealer is fooling customers and trying to sell a new comfort box for $350. The comfort box is an add on package while buying the car. So now I have a useless comfort box sitting in my car for which I paid extra while buying the car. I’ll be taking this up with Mercedes-Benz. They need to show documentation that says that the comfort box is not covered under warranty even if the zipper broke while using the comfort box for purposes it’s made for. My other car is a Honda and Mercedes-Benz and this dealer should learn a thing or two from Honda. I stopped believing in the “best or nothing” after this experience. More

An amazing experience I do not look forward to buying a new car normally, as a matter of fact, I typically dread it. That being said, I would look forward to dealing with I do not look forward to buying a new car normally, as a matter of fact, I typically dread it. That being said, I would look forward to dealing with rbm of Alpharetta anytime! We were treated so kindly, quickly, and honestly that they may have changed my opinion on car buying! Of course it doesn't hurt that I left with my dream car! The staff was amazing from the time I called to ask if a particular vehicle was available(we have been victims of the bait and switch), till the long and patient (on their end) how to use your new Mercedes lesson. I would say that Kyle Edson, Lisa Brennan (finance magician), and Diane Evans are a dream team! Thanks for the amazing experience More

5 Stars for RBM of Alpharetta A great experience from start to finish. The entire RBM team will put you at ease and make shopping for vehicles a pleasure. Andy Sayers is someone y A great experience from start to finish. The entire RBM team will put you at ease and make shopping for vehicles a pleasure. Andy Sayers is someone you will want to do business with. More

5 star experience!!! We had a great experience with the purchase of our "new" car. Everyone we met was pleasant and very helpful. The easiest car buying experience I hav We had a great experience with the purchase of our "new" car. Everyone we met was pleasant and very helpful. The easiest car buying experience I have ever had!!!! Andy Sayers was our salesman and he was personable and very knowledgeable about the products he sells. this is our first Mercedes and I feel confident that it wont be our last!! More

Purchased car We worked with Dan berry and he was nothing short of exceptional!!! Recommend 10/10!!! They were so friendly and easy to work with. They made this exp We worked with Dan berry and he was nothing short of exceptional!!! Recommend 10/10!!! They were so friendly and easy to work with. They made this experience awesome. I’m definitely coming back! More

Excellent Experience I found the sales rep (Ramona Razavi), the service, and the dealership as a whole very flexible and willing to work hard to help me make a selection t I found the sales rep (Ramona Razavi), the service, and the dealership as a whole very flexible and willing to work hard to help me make a selection that accommodated my wishes in terms of model and price. More

Very Blessed!!! I purchased a used car on 01/20/18 from RBM of Alpharetta and my sales rep. Bill Favini is a man of integrity also very knowledgeable about his job a I purchased a used car on 01/20/18 from RBM of Alpharetta and my sales rep. Bill Favini is a man of integrity also very knowledgeable about his job and concern about his customer. I would highly recommend this dealership to anyone who's in the market to purchase a car new or used. You will be treated with great royalty!!!! More

excellent sales experience My salesperson Micheal made my car purchase a great experience. He was very knowledgeable about the auto I was interested in purchasing and was total My salesperson Micheal made my car purchase a great experience. He was very knowledgeable about the auto I was interested in purchasing and was totally professional. More