RBM of Alpharetta

Pure excellence! Greatest experience thus far! Bill Favini was outstanding on every aspect of the vehicle and requirements for purchase. With a clean environment and s Greatest experience thus far! Bill Favini was outstanding on every aspect of the vehicle and requirements for purchase. With a clean environment and smiling faces, i will definitely be recommending others to RBM of Alpharetta! Extremely satisfied! More

BEST CAR BUYING EXPERIENCE!!!!! David Wang is the most incredible person you could ever wish to meet. We have bought a number of Mercedes Benz cars from him and he truly makes car bu David Wang is the most incredible person you could ever wish to meet. We have bought a number of Mercedes Benz cars from him and he truly makes car buying a very pleasant and easy experience. He goes the extra mile and the whole staff at RBM Alpharetta are absolutely awesome. We would never ever go anywhere else to by our Mercedes Benz vehicles except here. We have just bought a E350 Coupe and we absolutely love the car. our other Mercedes is a 350 GLK. Love love these guys!!! Thank you David, I absolutely love my car xxxxx More

THE M-B OF ALPHARETTA DREAM TEAM - DAN BERRY AND TERESA COX I have nothing but the utmost of praise for everyone at Mercedes-Benz of Alpharetta, from David Ellis to Peter Leavy and on to the best sales and serv I have nothing but the utmost of praise for everyone at Mercedes-Benz of Alpharetta, from David Ellis to Peter Leavy and on to the best sales and service team of Dan Berry and Teresa Cox. Dan sells me my new and used cars while Teresa provides flawless service. I have lost count of the number of cars I have purchased from RBM over the past several years, but my family currently drives four Mercedes. Transactions led by Dan Berry at RBM of Atlanta have been so easy, pleasant, and professional, I have literally gone in for service and ended up driving out in a new car. Dan knows the model, color and options I prefer, and is always on the lookout for the perfect car for me. Dan also lets me know when it is the optimal time to trade one of my current cars. I feel as though I have family members looking out for me. I have always felt as though I have gotten nothing but the best deal possible and I trust, value, and respect Dan's advice. Likewise, when it comes to service, Teresa Cox is the best and easily arranges timely and efficient service visits with loaner cars. I have often thought of moving to a Porsche, but the thought of losing my RBM of Alpharetta "family," especially the excellent sales and service team of Dan Berry and Teresa Cox always makes me think twice. More

Simple, Knowledgeable, and Genuine Love this dealership. They keep the process of buying a car simple. They are very knowledgeable and above all they are Genuine. They care about doi Love this dealership. They keep the process of buying a car simple. They are very knowledgeable and above all they are Genuine. They care about doing what is right for the customer and quickly become your trusted advisor. More

First impression of service..."POOR"..."NOT IMPRESSED" I wanted to give feedback on my "first" visit to the service department after purchasing a new Metris in April 2016...Let me back up a bit and state t I wanted to give feedback on my "first" visit to the service department after purchasing a new Metris in April 2016...Let me back up a bit and state that sales experience was what I expected, excellent, from Mr. Cheek, Mr. Hazelwood and Mr. Williams...This was my first visit to service on 11/11/16 where the experience was poor, from the initial drive up lack of greeting to the end paying the bill!...I had received a "free" 12 point complementary inspection for my vehicle so I set up an appointment for the "free" inspection...I also requested an oil and filter change which I stated that I would pay for...Upon arriving (early) I was greeted by somebody with NO RBM identification and all he said was "where are the keys?", NO good morning, NO welcome to RBM, NO name, NO do I have an appointment, just "where are the keys?"...I was never asked my name, just told to go to the waiting room and someone would find me...A few minutes later the service advisor asked for me in the waiting room, No introduction, NO business card, and the information for what was to be done to my Metris was NOT correct...I informed him I was there for the "free" 12 point inspection and an oil and filter change only...(I later found out his name was Mr. Bucatari)...I also stated to Mr. Bucatari that I had some Metris operational questions and needed assistance at the completion of the service call, he said fine and he would have someone to answer my questions...When the van was completed the bill was also in error, charges were added to the bill for items under the "free" inspection, I pointed this out and Mr. Bucartari said he would take care of it, and he did remove the extra charges...Mr. Williams was there at the completion of the service visit and took all the time I needed for my operational questions...Overall not a pleasant first service visit experience...Should anyone from RBM of Alpharetta like further details or my recommendations to fix these issues please contact me at you earliest convenience...The customer number on the invoice is 384776...Mr. Williams knows who I am... More

Fantastic Experience!!! The overall RBM experience has consistently been great! My experience with RBM goes back two (2) years as I got my 2008 ML350 serviced there. I had The overall RBM experience has consistently been great! My experience with RBM goes back two (2) years as I got my 2008 ML350 serviced there. I had never been on the showroom side until recently when I was in the market to replace my ML. I submitted an online inquiry on a couple vehicles and was greeted with an email response later that afternoon. From that moment on, Kyle Edson was amazing to work with. He made the car buying experience unique by explaining subtle differences between models, patiently letting me test drive the vehicles and finally, going through the best purchase/ lease options. We came across some issues after bringing the vehicle home and Kyle continued to provide impeccable service to ensure we were satisfied. More

CLA 45 @ RBM I had a great experience @ RBM Alpharetta as I purchased a Mercedes CLA 45 AMG. I asked Reza who handled the sales transaction to have the car prepar I had a great experience @ RBM Alpharetta as I purchased a Mercedes CLA 45 AMG. I asked Reza who handled the sales transaction to have the car prepared for me for a Saturday visit when the car had barely arrived at the dealership. Reza was so helpful in getting my car prepared, inspected and ready for purchase within a few days. I drove over 350 miles to arrive at the dealership knowing that RBM has a great reputation and has high quality vehicles. The entire purchasing process was smooth, they valued my trade appropriately, supported their figures with auction data and sold a vehicle to me at a below market value level. I was very impressed with their service center, dealership amenities and most importantly the personnel inclusive of Reza and Lisa Brennan in the finance department. Thank you for a positive purchase experience! - Andrew & Megan More

Great Experience ! It was our first purchase at RBM dealership. Staff was extremely friendly and willing to spend time and respond to all our questions ! We had many :). It was our first purchase at RBM dealership. Staff was extremely friendly and willing to spend time and respond to all our questions ! We had many :). We worked with Fabian and he is a great guy - very friendly , provided all information we were looking for and some great advice. He is very easy to work with and we will definitely recommend this dealership and especially Fabian ! We had met Dan when we came to the dealership the first time. Very experienced guy and the first introduction made us come back to this dealership again ! More

RBM Alpharetta & Ron Devalle We just bought our second Mercedes from Ron Devalle, a new GLC. Ron is great, professional and streamlines the process to make it seamless. We love th We just bought our second Mercedes from Ron Devalle, a new GLC. Ron is great, professional and streamlines the process to make it seamless. We love the new GLC. More

Best experience ever I've purchased many cars and this Dealership was overall the best experience that i have ever had. Extremely friendly staff and no hassle or pressure I've purchased many cars and this Dealership was overall the best experience that i have ever had. Extremely friendly staff and no hassle or pressure what so ever .Fabian Tafur was an outstanding salesperson. Got my wife and i exactly what we wanted. Definitely see Fabian if you ever visit this Dealership. More